9 in what ways ca n outsourcing the quality of life

9
In
what
ways ca n outsourcing the quality of life for workers
economies?
in emerging
8
Wo rk with
a
partn er. Ask and answer the que s tion s in 5.
)) For rnore exe rclSell, go to Practice file 8 on pag e I l 6.
7
Work in s mall groups . Read about Company X.
1
Would you advise this company to ou tso ur ce? Why or why n ot? What wou ld be the
res ul ts of
o u~ so ur cing
for th e compa ny?
2 Prese nt your ideas to th e cl ass .
Company
X
is considering how it can reduce some of 1ts cos ts and free up resources to
concentrate on Its core act ivi ties. It has recently reviewed the quality and e ffi ciency of its
IT section
It
has experienced difficulties recruiting experienced IT operatives. In addition
ll needs
lo
reduce its IT budget. It is currently considering outsourcing the IT section.
Includin g Its customer help des k, to a specialized computer company in an offshore
locati on wh1ch operates 24/7 . Thts wtlllnvolve cutting 70 jobs In its home office. The
off s hore company (based In one of the emergmg economies) would charge an annual fee
for sa lanes, and admmtstration and mamtenance costs. This would be a savmg of
45 %
for Co mpany
X
CD. ))
Interactive W orkbook
»
Glos sary
Paula Dale
Politician
C bri st.ian Amiel
Sa l es Manag er
Chitra Sampat
Ca11 Cen t re
Operative

Business communication skills
COntext
Sanjit Kundu works for Business
Initiatives Bangalore. The
Bangalore region has been
singled out as a prime area
for European companies to
outsource to. Sanjit's role
is
to inform potential clients
about Bangalore's business
connections and its IT industry.
Sanjit Is 'on tour' In Europe
and has been invited to make a
presentation to GSV Chemicals
in Belgium. This international
company is considering
outsourcing its iT Department to
a cheaper location.
Presenting
I
Presenting factual information
1
31 1> Read the Context. Listen to Part 1 of Sanjit's presentation and answ er
questions 1-2 .
1 What are Ba ngalore's key se lling po in ts as a location for outsourcin g?
2 What presentat io n technique does Sanjit use to keep the a ud ie nce's a tt entton?
2
31 1>
Listen again and answer questions
1- 2.
1 Wh at two phrases does Sa nj it use to prove h is information co mes from factual data?
2 Wh at phrases d oe s Sanjit u se to ex pl ain the cau se of
a Bangalore's educa ti onal in stitutes having internat io nal recog ni tion?
b Bangalore becoming the fastest growing c it y in Asia?
3
32 1>
Listen to Part 2 of the presentation and an s wer que s tion s
1- 3.
1 Is Bangalore's ability to attract indus tr y a recent development?
2 What do these figu res relate t o?
a
25- 28% b 512
c
64 d
1,000
3 What is Sanjit's fi nal argume nt for im "e sting in Bangalore?
4
32 1>
Listen again and complete these phrases .
1 I've the background, so _ some
business facts.
2 You ------ --- ------ the brea kd own of tradittOnaltndustries.
3 As . t hi s has earned us the name 'I ndia's
SiJico n Va ll ey '.