Allows everyone to be involved at some stage creating

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– Allows everyone to be involved at some stageCreating and Sustaining Healthy ClimatesUse communication to shape climates TensionAccept and Confirm-feedback and honest (setting up supportive climate) Don’t have to agreeAffirmation and Assertion (You have to affirm yourself, look at yourself in a positive fashion and when your thinking about yourself and we evaluate our own performance continuously Credibility in order to be successfully, effective leader or manager 1 OL/JN/MB 109Ch10
Managing Conflict2 What is Conflict (part 1)• Conflict is a perceived incompatibility of actions or goals (Its perceived, its incompatible with your goals) • Doesn’t exist unless both parties know that there is some sort of disagreement• Key Elements– Opposing interests– Recognition of opposition– Belief in interference– Actions that produce such interferenceConflict is perceived, incompatible with your goals, opposing, and interference of your beliefs/goals 3 Major Causes of Conflict• The belief in opposing interests– Doesn’t have to be real……just perceived• Social Factors as important as incompatible interests• Faulty Attributions– Errors concerning the cause behind behaviour• Faulty Communication– Communication can sometimes annoy others• Naïve RealismTendency to perceive our own views as objective and other’s views as biased• Personality Traits and Characteristics4 Myths about Conflict
Conflict is not avoidable but there are other things it is not (not always avoidable) Conflict is alwaysbad….NO• Conflict is just miscommunication….NO• All conflicts can be resolved with good communication….NO• It is always best to talk through all conflicts….NO5 What is conflict (part 2)• Expressed Struggle– No conflict if we don’t recognize the problemVerbal or Nonverbal; overt to covert expression• Interdependence– Conflict occurs only when 2 people (groups) need each other• Opposition– Conflict is more than having differences• 2 perceptions– Our concerns are at odds with those of another (our concerns are different from the others) We and another must reconcile our differences6 Overt and Covert• Overt– Out in the open and explicit– Might involve aggressive acts– Assertion and Aggression (physical or verbal attacks) • Covert– Not shown publicly and often unacknowledged (silent treatment)
– Non-assertion• Passive Aggression– Aggression that is denied or disguised by the aggressor (covert way of expressing anger)(work out the anger without admitting it) (not answering the phone) 7 Games• Much of conflict will take place in a game– Pseudo-competitionSo, conflict disguised as competition or actual competition with loosely defined rules• Berne (1964)– Games often involve passive aggression• Games require 2 players to continue• Games and passive aggression and are ineffective ways to manage conflict8 Conflict managed well….or poorly• We need to learn to deal with conflict• People respond to conflict in various ways

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