Correct own up to problems and mistakes points 1 1

Correct Own up to problems and mistakes.
Points:
1 / 1
When responding to customers online, be positive, transparent, honest, timely, and helpful.
Read the following selection, and answer the following question.
Dear Dr. Chaos:
Subject: Instructions to Activate Your New ACME Death Ray

I am sorry to hear that the last page of your ACME Death Ray instruction manual was eaten by your pet alligator. To
activate your device, follow these steps:
1. Locate the big, red button in the center of the command console.
2. Press the big, red button.
3. Rain fiery death upon your enemies.
Please contact us if you run into any more difficulties, and thank you again for using ACME for all your world-domination
needs.
True or False: This is an effective organization for an instruction message.
Points:
1 / 1
True. This is an effective organization for an instruction message. The subject line summarizes the content of the
message. The opening expands on the subject line. The instructions in the body are presented in the order to be carried
out, and the imperative mood is used. The closing requests a specific action and presents a closing thought.