Operations management WGU.docx

Working closely with the customer to identify needs

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success. Working closely with the customer to identify needs. They pass this information on to operations Finance: Plays a large role in evaluating and monitoring the financial impacts of managing the quality process. Accounting: HR: Critical to hire employees with the skills necessary to work in TQM IS: Highly important CH 6 Statistical Control Statistical controls: Statistical process control: tool that involves random sampling of a product to determine if it is within predetermined range Acceptance sampling: The process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results Common cause of variation: Random causes that cannot be identified Assignable causes of variation: Causes that can be identified and eliminated Control chart: A graph that shows whether a sample of data falls within a range of variation Six Sigma: Created by Motorola in the 1980’s A high level of quality associated with approximately 3.4 defective parts per million Used finance and accounting to reduce costing errors and the time required to close the books at the end of the month Benchmark quality standard for many industries Implementation o Use of technical tools to identify and eliminate causes of quality problems Heavily reliant on data driven technical tools o People involvement: Have the training to use technical skills – are given martial arts belts o Utilizes a five step plan: Define the problem Measure the performance
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Analyze the process Improve the process Control the process Successful implementation requires commitment from top company leaders o They must promote the process and remove barriers Champion comes from the top ranks of the company and is responsible for overseeing all aspects Capacity planning Capacity planning: the process of establishing the output rate that can achieved by a facility Design capacity: The max output rate that can be achieved by a facility under ideal conditions Effective capacity: the max output rate that can be sustained under normal conditions Capacity Utilization: Percentage measure of how well available capacity is being used Focused factories: small, specialized and focused on a narrow set of objectives, can respond more efficiently to demand. Decision tree: is a diagram that models the alternatives being considered and the possible outcomes. Services organizations: focus on locating their services near their customers. Load distance model – evaluating a location based on distance Rectilinear distance : two shortest distances measured only using N,S,E,W movements Product Design and Process Selection chapter 10 Layout planning – deciding on the best physical arrangements of all resources that consume space within a facility Intermittent processing system – system used to produce low volumes of many different products Repetitive processing – system used to produce high volumes
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