Siebel Installation Guide for the operating system you are using Requirements

Siebel installation guide for the operating system

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Siebel Installation Guide for the operating system you are using. Requirements for interactive assignment are that the: Assignment Manager component is Online Server Request Broker component is Running Running Interactive Assignment from the GUI This topic is part of “Running Interactive Assignment” on page 216 . The Activity and Service Request assignment objects are predefined to use interactive assignment, which allows you to assign employees to activities and service requests in real time. To run interactive assignment from the GUI 1 Navigate to either of the following locations: Activities screen, then Activity List, and then the All Activities view Service Requests screen, and then the All Service Requests view 2 In the All Service Requests or All Activities list, select an open service request or activity for assignment. 3 In the More Info form, click the Menu button and select Assign to start interactive assignment. For an example, see Figure 19 on page 128 . 4 Choose an assignee from the list of best candidates provided by Assignment Manager.
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Running Siebel Assignment Manager Running Interactive Assignment 218 The Siebel application then: Communicates with the Siebel Assignment Manager on the Siebel Server and creates a list of qualified employees for the activity or service request. Displays the list of qualified employees to the Siebel user, sorted by the descending order of scores. Sets the activity or service request owner to the employee that is chosen when clicking the Assign button. Example of Running Interactive Assignment for Service Requests from the GUI This topic is part of “Running Interactive Assignment” on page 216 . This topic gives one example of running interactive assignment from the graphical user interface (GUI). The example is applicable for use with the Siebel Web Client or the Siebel Developer Web Client. You may use this feature differently, depending on your business model. To run interactive assignment for a service request 1 Navigate to the Service Requests screen, and then the All Service Requests view. 2 In the All Service Requests list, select an open service request for assignment. 3 In the More Info form, click the Menu button and select Assign to start interactive assignment. For an example, see Figure 19 on page 128 . 4 Choose an assignee from the list of best candidates provided by Assignment Manager. The Siebel application then: Communicates with the Siebel Assignment Manager on the Siebel Server and creates a list of qualified employees for the service request. Displays the list of qualified employees to the Siebel user, sorted by the descending order of scores. Sets the service request owner to the employee that you choose.
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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