After that, I will eventually receive one of the following: a A notification of approval from the corporate risk assessor, b A notification of rejection from the corporate risk assessor, or C A request for clarification from the risk manager. In case of (a), I send a credit approval together with the marketing material to the customer, after which the process is finished for me. In case of (b), I send a credit rejection, after which the process is finished for me. In case of (c), I send a request
for clarification to the customer. After receiving the clarification, I pass it on to the risk manager. I will then receive again one of the three documents listed above . � Corporate risk assessor: When I receive a credit � application from the customer service, I first check it. Afterwards, I send it to the risk manager, from whom I then receive either a notification of approval or a notification of rejection. In both cases, I forward the notification to the customer service, after which the process is finished for me". Risk manager: "After receiving a credit application from the corporate risk assessor, I check it for completeness. If it is
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- Fall '19
- Management, Business process modeling