D how would you provide ongoing feedback to the group

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d) How would you provide ongoing feedback to the group on their outcomes? There are five key principles for providing effective ongoing feedback – 1. Maintain and Enhance Self-Esteem Employees need to feel respected and have a sense of self worth in order to be motivated, confident, innovative and committed. Employees who feel valued are more willing to share responsibility, confront challenges, and adapt well to change. 2. Listen Actively and Respond with Concern Listening is a powerful way to build trust and improve communication. To listen actively means to pay careful attention to what the employee is saying. Demonstrate that you are actively listening by being attentive and maintaining eye contact. Show understanding and empathy by paraphrasing or reflecting back what was expressed. This encourages your employees to share their feelings and ideas with you. 3. Ask for Help and Encourage Involvement Employees want to have a say in how they do their work. They want to be involved in decisions that affect them. BSBMGT516 & BSBCUS501 Assessment tool Version3 10July17 Page 24 of 28
ASSESSMENT TOOL Qualification BSB51915 Diploma of leadership and management Cluster number and name: CL_LMD 3.1-Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID and full name: Assessor’s name: Number of weeks Involvement increases the chance that innovative ideas and solutions will surface. It is a sign of strength for a supervisor to ask employees for their suggestions on how to solve a problem or improve performance. 4. Share Thoughts, Feelings, and Rationale Employees want to know how you’re feeling about them in relation to their performance By being open with them, you’ll encourage them to trust you, to be open in return, and to accept responsibility for improving. By sharing the rationale for your decisions, you will help them understand how their work contributes to the goals of the department/unit as a whole. 5. Provide Support without Removing Responsibility As a supervisor/manager of others, you are in a special position to provide support to your employees. This may include advising, mentoring, and providing needed resources, reassigning duties, and clearing roadblocks. REPORT Customer service is actually about preserving the relationship, valuing the customer and looking for ways to solve their problems. With a motivated and prepared team, supported by well-structured processes and technology. "If you do not want to deal with people, go work with computers." Maybe you already heard that phrase somewhere, right? And, of course, you have already realized that it has no connection with reality. After all, today, even large technology companies and IT professionals need to establish relationships all the time - with co-workers, suppliers, partners, and especially with customers.

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