F11-102 - Nguyen Nam Anh.v.1.1.docx

Expecting a great capital growth paydividends on time

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- Expecting a great capital growth - Paydividends on time - Considercarefullybefo remakinganyinvestme nts to make sure to gain profit and reduce as muchrisks as possible. - Expandcontinuously the business to have more sources of profit for the bank. - High power because they are the one who importantly influence the business of the bank by pouring capital in for different operations of the bank. Customers - Receiving products and servicesthat have good quality but at a reasonableprice. Improving the quality of products and services to satisfy the needs of customers but keepingeverything at reasonableprice. The bankneed to provide and allow a sufficientamount of loanswith a lowinterest rate. - Customers of the bankmight have very high power because the bank can onlyworkwhenthey have money and the amount of money thatthey have are collectedfromcustome r’sdeposits. Employees - Receiving a stable amount of salaryeachmonth. - Havingbonuses Paysalary for staffs on time Gainingmuch profit in order to paybonuses for employees to keepthemmotivated. - High power because a bank can not workwithoutemployee s.
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Vietnamese Government - Receive a sufficientamount of taxes from the bank - Operating safely in order to stabilise the Vietnamesebanking system. Operating safely and effectively Paying the right amount of tax and on time to the Government. Allowingloans to sectorslike:trade, production, … - High power becausethey are the one who supervise the operations of the bank and promulgatedifferent type of policies to help the bank to develop more. Community - To have more job opportunities. - Expecting the bank to participateinto social securityprogrmams Providingmanydiffere nt job opportunities for Vietnamese people to work at the bank. Activelyparticipateint o social security and charity programs to help improving the life quality of the community. - Low power because they do not influence much the business of the bank. HSBC Group of stakeholders Interest Action to satisfy their interests Power (High-Low) Shareholders - A stable source of dividendsfrom the bank. - Expecting a great capital growth - Paydividends on time - Considercarefullybefo remakinganyinvestme nts to make sure to gain profit and reduce as muchrisks as possible. - Expandcontinuously the business to have more sources of profit for the bank. - High power because they are the one who importantly influence the business of the bank by pouring capital in for different operations of the bank.
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Customers - Receiving products and servicesthat have good quality but at a reasonableprice. Improving the quality of products and services to satisfy the needs of customers but keepingeverything at reasonableprice. The bankneed to provide and allow a sufficientamount of loanswith a lowinterest rate. - Customers of the bankmight have very high power because the bank can onlyworkwhenthey have money and the amount of money thatthey have are collectedfromcustome r’sdeposits.
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