Siebel Assignment Manager Administration Guide Version 81 Rev A 211 Check

Siebel assignment manager administration guide

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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 211 Check version iterations (CheckVerIter) Parameter Changing this parameter to a small value, such as 1, reduces the potential for invalid assignment. For example, running interactive assignment before Assignment Manager detects that the Release button was recently clicked causes assignment based on the previous version of assignment rules. By having a small iteration value, Assignment Manager checks for a newer version of assignment rules more frequently. Test your deployment with this lower parameter value to make sure it does not interfere with any other database activity. List of excluded person ids (ExcludePersonList) and List of excluded organization ids (ExcludeOrgList) Parameters You can choose to exclude a specific candidate or candidates, even though you added the candidate or candidates to an assignment rule. You do so at run time by specifying the ExcludePersonList or the ExcludeOrgList parameter as comma-separated lists of candidate IDs from the Server Manager command line. Assignment Manager does not evaluate these candidates, and because of this, the candidates do not appear in log files even when Match or Assign logging is active. For example, if an employee has not worked on a service request for several days, and if a request is submitted to assign the same service request, Assignment Manager assigns the service request to the same person again. That is because, given a set of assignment rules and criteria, Assignment Manager assigns the candidate with the highest score to the object row. By specifying the ExcludePersonList parameter for a particular run, you can exclude this particular candidate from assignment consideration. Maximum MT Servers (MaxMTServers) Parameter This parameter controls the maximum number of Assignment Manager server processes that are running at any time on the Siebel Server (when MaxMTServers is greater than MinMTServers). Generally, the default value is sufficient for most deployments, because server processes for Assignment Manager have large resource requirements. Maximum Tasks (MaxTasks) Parameter This parameter controls the maximum number of server threads that can run at any time on the Siebel Server. For Assignment Manager, this controls the maximum number of assignments that can be processed concurrently. The value of this parameter should be set to the maximum anticipated concurrent requests (dependent on your server’s capabilities). Minimum MT Servers (MinMTServers) Parameter This parameter controls the number of Assignment Manager server processes that are started when the Siebel Server starts up. If this value is set to zero, Assignment Manager is disabled. It is recommended that you use the default value of 1, because server processes for Assignment Manager have large resource requirements.
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Running Siebel Assignment Manager Preparing to Run Siebel Assignment Manager 212 Refresh people skills interval (MaxSkillsAge) Parameter This parameter controls the interval in which people skills are refreshed, in seconds. If you want to
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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