Q When is it suitable to use a directive leadership style Q When is it suitable

Q when is it suitable to use a directive leadership

This preview shows page 33 - 36 out of 38 pages.

Q: When is it suitable to use a directive leadership style? Q: When is it suitable to use a participative leadership style? Q: When is it suitable to use a laissez-faire leadership style? Completed Yes No Comments Deals confidently with people and displays energy, enthusiasm and commitment to his/her Q: Discuss how you can continue to build upon your leadership skills. Q: What strategies could you put in place to maintain your energy and commitment to work? Completed Yes No Comments V2.0 September 2016 SITXHRM003 Lead and Manage People Assessment Booklet Page 33
Image of page 33
Observable skills/tasks Verbal questions your assessor may ask to support demonstration of skill/task (Questions may vary according to the practical task being demonstrated) Assessors Marking and Comments Area work. Demonstrates effective communication skills. Q: Give five examples of effective communication skills. Q: What are some barriers to effective communication? Q: How can you overcome these communication barriers? Completed Yes No Comments Communicates performance expectations, roles and responsibilities and displays open and supportive communication. Q: How can you encourage open and supportive communication within the team? Q: What are group roles? Q: Explain the difference between formal and informal group roles. Q: Why is it important for people to understand their role or work-style preference? Q: What strategies can you use to effectively convey expectations and responsibilities to the team? Completed Yes No Comments Empowers employees, encouraging them to take responsibility for their work. Q: What is meant by the term empowerment? Q: Why is empowerment important to effective customer service? Q: How does empowerment encourage people to take responsibility for their work? Q: Empowerment helps create autonomy, which is important to motivation. What is autonomy? Completed Yes No Comments Monitors the performance of individuals and the team as a whole, giving feedback and support as required. Q: How do you complete the following tasks when monitoring a team’s performance. o Delegation of tasks o Providing information o Providing feedback o Motivation through recognition and rewards Completed Yes No Comments Uses strategies to avoid groupthink and encourage innovative work practices and decision-making. Q: Why is team member diversity important to innovation? Q: What is groupthink? Q: Why is groupthink sometimes confused with consensus? Completed Yes No Comments V2.0 September 2016 SITXHRM003 Lead and Manage People Assessment Booklet Page 34
Image of page 34
Observable skills/tasks Verbal questions your assessor may ask to support demonstration of skill/task (Questions may vary according to the practical task being demonstrated) Assessors Marking and Comments Area Q: What can the leader do to help prevent groupthink? Seeks and shares information with other departments, as required. Q: What sort of information would a team be likely to require and/or share with another department? Q: What role can KPIs play in seeking and sharing information with other departments?
Image of page 35
Image of page 36

You've reached the end of your free preview.

Want to read all 38 pages?

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture