Q when is it suitable to use a directive leadership

Q: When is it suitable to use a directive
leadership style?
Q: When is it suitable to use a participative
leadership style?
Q: When is it suitable to use a laissez-faire
leadership style?
Completed
Yes No
Comments
Deals confidently with
people and displays energy,
enthusiasm and
commitment to his/her
Q: Discuss how you can continue to build upon
your leadership skills.
Q: What strategies could you put in place to
maintain your energy and commitment to work?
Completed
Yes No
Comments
V2.0 September 2016 SITXHRM003 Lead and Manage People Assessment Booklet Page 33

Observable skills/tasks Verbal questions your assessor may ask to
support demonstration of skill/task
(Questions may vary according to the practical
task being demonstrated)
Assessors Marking
and Comments
Area
work.
Demonstrates effective
communication skills.
Q: Give five examples of effective communication
skills.
Q: What are some barriers to effective
communication?
Q: How can you overcome these communication
barriers?
Completed
Yes No
Comments
Communicates performance
expectations, roles and
responsibilities and displays
open and supportive
communication.
Q: How can you encourage open and supportive
communication within the team?
Q: What are group roles?
Q: Explain the difference between formal and
informal group roles.
Q: Why is it important for people to understand
their role or work-style preference?
Q: What strategies can you use to effectively
convey expectations and responsibilities to the
team?
Completed
Yes No
Comments
Empowers employees,
encouraging them to take
responsibility for their work.
Q: What is meant by the term empowerment?
Q: Why is empowerment important to effective
customer service?
Q: How does empowerment encourage people to
take responsibility for their work?
Q: Empowerment helps create autonomy, which
is important to motivation. What is autonomy?
Completed
Yes No
Comments
Monitors the performance
of individuals and the team
as a whole, giving feedback
and support as required.
Q: How do you complete the following tasks
when monitoring a team’s performance.
o
Delegation of tasks
o
Providing information
o
Providing feedback
o
Motivation through recognition and
rewards
Completed
Yes No
Comments
Uses strategies to avoid
groupthink and encourage
innovative work practices
and decision-making.
Q: Why is team member diversity important to
innovation?
Q: What is groupthink?
Q: Why is groupthink sometimes confused with
consensus?
Completed
Yes No
Comments
V2.0 September 2016 SITXHRM003 Lead and Manage People Assessment Booklet Page 34

Observable skills/tasks Verbal questions your assessor may ask to
support demonstration of skill/task
(Questions may vary according to the practical
task being demonstrated)
Assessors Marking
and Comments
Area
Q: What can the leader do to help prevent
groupthink?
Seeks and shares
information with other
departments, as required.
Q: What sort of information would a team be
likely to require and/or share with another
department?
Q: What role can KPIs play in seeking and sharing
information with other departments?