B6 Coordinating Informational Events: Display facility HCAHPS scores with side by side measures in comparison to state and national scores. Hold informational ED staff meetings on the importance of timely and appropriate patient triage. Provide evidence-based practice B6 Coordinating Educational Events: Symposiums on HCAHPS scores and how the scores affect reimbursement. In-service with experts on how to effectively triage patients in order to decrease ED wait times. Provide triage simulations to ED staff with return ED staff demonstration.
PRINCIPLES OF HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT 7 information to the emergency department staff via email and or newsletters on the importance of VBP and how reducing ED wait times can increase patient satisfaction and increase reimbursement. B1-B1a . Med-Surg (Domain: unplanned hospital visits) The role and function of this department are to provide medical care to a wide array of acutely ill and post-surgical patients. The medical-surgical unit is essential for implementing VBP within the organization by preventing unnecessary re-hospitalizations. Nurses' Role and function are to educate the patient about their healthcare before discharge. Increased coordination of care could reduce the rehospitalization rate, which could increase the reimbursement rate. B2. Goal The nurses will work collaboratively with the interdisciplinary team to ensure that patients are essential ready and appropriate for discharge by the end of year one. Evidenced-based practice incorporated in the discharge process to improve patient education on their medications, self-care, and disease management by the end of year two. The HCAHPS scores for the med-surg unit will be decreased by 10% by the end of year three. B3. Attaining Quality Outcomes in patient care over the next 3 years. Improved communication among the med-surg team equals better outcomes. Improved patient education leads to patient empowerment. Improved evidence-based staff education adds up to quality care. Improved unit process of care delivery for meeting core measures. Attaining Quality Outcomes in reimbursement over the next 3 years. Reduced readmissions rate for the med-surg unit related to better outcomes. Decreased HCAHPS scores related to decreased hospital readmissions. Decreased patient rehospitalizations with improved patient education. Increased reimbursement with decreased HCAHPS scores for rehospitalizations.
PRINCIPLES OF HEALTHCARE BUSINESS AND FINANCIAL MANAGEMENT 8 B4. Key Points: Improved evidence-based staff education will increase the quality of patient care. Improved patient education leads to patient empowerment. Improved patient outcomes related to reduced readmissions rates.
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- Fall '19
- Nursing, Emergency Department