2. Decision Making: moods/emotions have an effect. 3. Creativity: people in good moods are more creative, fact. 4. Motivation: if you’re motivated, you’re more successful. 5. Leadership: rely on emotions to convey messages. 6. Negotiation: “poker face”7. Customer Service: emotional contagion: the catching of emotions from others. 8. Job Attitudes: “never take your work home with you.”9. Deviant Workplace Behaviors: envy can lead to this, breaking social norms. `10. Safety and Injury at Work: negative affectivity to increased injuries. Personality: the sum total of ways in which an individual reacts to and interacts with others.-Definition: the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to his environment. (Gordon Allport) -Measurement: self-report surveys. -Determinants: heredity: factors determined at conception; one’s biological, physiological, and inherent psychological makeup. -MBTI: a personality test that taps the four characteristics and classifies people into 1 of 16 personality types. -Extraversion vs. Introverted: extraverted individuals are outgoing, sociable, and assertive. Introverts are quiet and shy.-Sensing vs. Intuitive: Sensing types are practical and prefer routine and order. They focus on details. Intuitive rely on unconscious processes and look at the “big picture.” -Thinking vs. Feeling: Thinking types use reason and logic to handle problems. Feelings types rely on their personal values and emotions. -Judging vs. Perceiving: Judging types want control and prefer their world to be ordered and structured. Perceiving types are flexible and spontaneous. Big Five: a personality assessment model that taps five basic dimensions. 1. Extraversion: someone who is sociable, gregarious, and assertive. 2. Agreeableness: someone who is good natured, cooperative, and trusting. 3. Conscientiousness: responsible, dependable, persistent, and organized.4. Emotional Stability: someone who is calm, self-confident, secure vs. nervous, depressed, and insecure.5. Openness to Experience: imagination, sensitivity, and curiosity. Core Self Evaluation: the degree to which an individual likes or dislikes himself, whether the person sees himself or herself as capable and effective, and whether the person feels in control of his environment. Ex: I am competentBUSA305 Exam 1 Study Guide
Machiavellianism: an individual is pragmatic, maintains emotional distance, and believes that the ends can justify means. Ex: advancing in the workplace, and not feeling regretful. The Prince. Narcissism: the tendency to be arrogant, have a grandiose sense of self-importance, require excessive admiration, and have a sense of entitlement. Ex: Larry Ellison. Type A Personality: aggressive involvement in a chronic, incessant struggle to achieve more and more in less and less time and, if necessary, against the opposing efforts of other things or other people. Ex: moving, walking, eating rapidly, multi-task, impatient, no leisure time, obsessed with numbers.