research-report-96-coming-clean-contractual-and-procurement-practices.doc

However it was also recognised that in a period of

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industrial relations traditions. However it was also recognised that in a period of severe public sector austerity, it may be public sector organisations that are under most budget pressure, with outsourcing a possible way to reduce costs. Selection of different sectors reflects both the reality of outsourcing of cleaning activities across all parts of the UK economy and an interest in identifying particular sectoral conditions (of product and labour markets) that shape procurement and HR practices. We initially intended to incorporate a fourth condition, size of cleaning firm, but the size of the client organisations and their requirements (in terms of a wide array of required services in terms of the tender requirements) make it almost impossible for smaller cleaning firms to partake. We instead prioritised selection of cases by country and sector. In addition, the selection of two cases in London reflected a concern to include an urban labour market where there is a well-known over-representation of migrant and ethnic minorities.All interviews were recorded with the consent of the interviewee and transcribed. In the gathering of case study information, we have also sourced various types of secondary data from the internet and research papers, as well as company documentation on HR practices, financial conditions and contractual details (Table 5.2). Table 5.2 Details about the case study outsourcing contracts Case Prior cleaning provision at client site Start date of current cleaning company involvement Staff transferred (approx) Duration Contract renewal? AirportE- CleanA1 Outsourced 2012 70 5 years 2014 (new expanded services contract until 2019) CollegeS- CleanA2 Outsourced 2008 30 3 years One renewal in 2011, second due 2014 HotelW- CleanB In-house 2004 10 3 years Three renewals (2007, 2010, 2013) HospitalE- CleanC In-house 2001 500 35 years Respecification in 2011 CouncilL- CleanD In-house 2012 75 4 years - BankL- CleanE Outsourced 2010 Not known 3 years extended to 4 5-year renewal under consideration 33
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COMING CLEAN: CONTRACTUAL AND PROCUREMENT PRACTICES Research access and ethics We faced significant challenges in agreeing access to the case study organisations. A total of 42 organisations were contacted to take part in the research across the six client sectors. This included: 13 in the hospitality industry, seven in education, banks and councils and four in healthcare and transport. Part of the problem was finding organisations which met our selection criteria. Some of the problems are detailed in the following: Hospitality industry: independent hotels tended to keep room cleaning services in- house so we focused on chain hotels. We had intended to include leisure facilities cleaning (e.g. spa facilities) alongside hotel room cleaning, but as this was often outsourced to a separate, specialist, cleaning industry we focused on hotel room cleaning only.
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