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As for our resources there were so many off fruits which is not good for us as it is getting busy and what we have is not enough for us to use. The actions we took are follow:1. Removing damaged products from shelves2. Recording lost/damaged stock according to organisational policy and procedure3. Ordering stock replenishments or bringing low stock to the attention of the relevant personnel4. Removing advertisements for promotions that have finished.For the next two weeks we are preparing for a buffet service for this special groups coming and staying in our hotel. As of now we having a problem with the budgets as they keep adding people who are coming to the buffet right after they gave us the old where we already planned the budget. But we are trying our best, get a hold of it but when it comes staff and team we are doing okay. So for now theseare the things we do to make sure everything is okay. ➢Reviewing requirements and special requests in advance of service delivery➢Ensuring that all required items have been received/are in place➢Visiting facilities and venues in advance of events➢Checking equipment and systems before use.29HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 2A checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the-activity or if reassessment is required.Learner’s nameDuangphon Sithakhot Assessor’s nameBillyUnit of Competence(Code and Title)SITXCCS007Date(s) of assessment11/8/18Has the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:Learner’s signatureDsAssessor’s signatureBr30HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Activity 2BEstimated Time20 MinutesObjectiveTo provide you with an opportunity to demonstrate knowledge of how to anticipate delays in product and service provision and regularly update customer on expected outcomes.Give some examples of when delays might be anticipated.➢Deliveries from third parties, e.g. suppliers, are delayed➢Equipment breaks down or malfunctions➢Stock is damaged in the warehouse, on the floor or in delivery➢Staff absences have occurred➢There has been miscommunication in interactions with customers or in any interactions between staff members and related third parties, e.g. caterers, suppliers, etc.