e. “The Biggest risk is not taking any risk. In a world that’s changing really quickly the only strategy that is not guaranteed to fail is not taking risk” Mark Zuckerberg[ CITATION Car \l 1033 ]. VII. Quality Improvement initiatives require an engaged work force (White & Wells, 2017). a. A fully engaged work force drives customer satisfaction and patient outcomes. b. A fully engaged work force provides safer care for patients. c. Failure to fully engage the work force is a fault of many quality improvement initiatives. VIII. Patient outcomes are also improved by empowering patients and their families (Goodridge, Isinger, & Rotter, 2018). a. When providers collaborate with patients and their families, patients are more likely to follow prescribed treatment regimens, thereby improving outcomes. b. Providing education in ways that are most effective for the patient by health professionals does not always occur is some health care environments. IX. Using established quality healthcare tools to reduce complications improve customer satisfaction (Nimeri, Baustista, & Phillip, 2018). a. Using tools that have been created by recognized industry standards prove to reduce complications after surgeries, for example, that lead to more successful outcomes.
QUALITY IMPROVEMENT IN HEALTHCARE 7 b. Implementing assessments of protocols to determine effectiveness ensure these measures are resulting in successful outcomes that drive customer satisfaction. c. Structured internal quality improvement systems are of value when they are consistently assessed for effectiveness (Simmons, et al., 2018). X. The star rating system newly implemented by the CMS rewards facilities in this bundled payment option plan based on customer ratings (Figueroa, et al., 2018). a. This system relies heavily on self-reported measures by facilities across the health care system. b. There are inconsistencies in the requirements for health care facilities that make it difficult to truly determine customer satisfaction and quality of care provided. c. Revamping the system may more accurately reflect quality of care. XI. The Safe Staffing for Nurse and Patient Safety Act of 2018 , S. 2446, would allow for quality improvements to the health care system by increasing positive patient outcomes and satisfaction levels, decreasing the environment and conditions that lead to burnout, and would provide avenues for institutional and national economic savings (Safe Staffing, 2018). a. S. 2446 would increase positive patient outcomes and satisfaction levels (Safe Staffing, 2018). 1. Appropriate nurse-to-patient ratios permit the workload to have more constancy. This would allow for better workload management, allowing for focused nurses to create better outcomes (McHugh et al., 2016, p.2).
QUALITY IMPROVEMENT IN HEALTHCARE 8 2. Appropriate nurse-to-patient ratios permit nurses to spend more time with patients. Patients would feel that they are being cared for well and would increase their satisfaction (Peršolja, 2018, p. 863-4). b. S. 2446 would decrease the environments and conditions that lead to burnout (Safe Staffing, 2018).
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- Summer '16