{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

79 48 business school of central south university

Info iconThis preview shows pages 48–58. Sign up to view the full content.

View Full Document Right Arrow Icon
79-48 Business School of Central South University Significant Events - Continued Significant Events - Continued CPM/PERT (Dupont, 1957) MRP (Orlicky, 1960) CAD Flexible manufacturing systems (FMS) Manufacturing automation protocol (MAP) Computer integrated manufacturing (CIM)
Background image of page 48

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Operations Management 79-49 Business School of Central South University New Challenges in OM New Challenges in OM Local or national focus Batch shipments Low bid purchasing Lengthy product development Standard products Job specialization Global focus Just-in-time Supply chain partnering Rapid product development, alliances Mass customization Empowered employees, teams From From To To
Background image of page 49
Operations Management 79-50 Business School of Central South University Operations in the Service Sector Operations in the Service Sector
Background image of page 50

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Operations Management 79-51 Business School of Central South University Characteristics of Goods Characteristics of Goods Tangible product Consistent product definition Production usually separate from consumption Can be inventoried Low customer interaction © 1995 Corel Corp.
Background image of page 51
Operations Management 79-52 Business School of Central South University Characteristics of Service Characteristics of Service Intangible product Produced & consumed at same time Often unique High customer interaction Inconsistent product definition Often knowledge-based Frequently dispersed © 1995 Corel Corp.
Background image of page 52

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Operations Management 79-53 Business School of Central South University Service Economies Service Economies Proportion of Employment in the Service Sector Proportion of Employment in the Service Sector 0 10 20 30 40 50 60 70 80 Co u n t ry
Background image of page 53
Operations Management 79-54 Business School of Central South University Goods Versus Services Goods Versus Services Can be resold Can be inventoried Some aspects of quality measurable Selling is distinct from production Reselling unusual Difficult to inventory Quality difficult to measure Selling is part of service Goods Goods Service Service
Background image of page 54

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Operations Management 79-55 Business School of Central South University Goods Versus Services - Goods Versus Services - Continued Continued Product is transportable Site of facility important for cost Often easy to automate Revenue generated primarily from tangible product Provider, not product is transportable Site of facility important for customer contact Often difficult to automate Revenue generated primarily from intangible service. Goods Goods Service Service
Background image of page 55
Operations Management 79-56 Business School of Central South University Goods Contain Services / Services Goods Contain Services / Services Contain Goods Contain Goods 0 25 50 75 100 25 50 75 100 Automobile Computer Installed Carpeting Fast-food Meal Restaurant Meal Auto Repair Hospital Care Advertising Agency Investment Management Consulting Service Counseling Percent of Product that is a Good Percent of Product that is a Service
Background image of page 56

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Operations
Background image of page 57
Image of page 58
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}