Critical Analysis of Technological Support for Organizational Development Based on the above analyzed case of Lotus, it can be noted that technology is playing a key role in organizational development. The academic point of view regarding the same however considers technology to be supportive as well as disruptive for business development process. Andjelkovic (2010) noted that from a theoretical standpoint, the role of technology depends upon the needs of the organization and hence changing demands of corporate and social structures is fueling the growth of technology. Carrying forward this condition, it can be noted that technological development is directly related to business growth. Kanet and Stößlein (2010) argued that technological development has reduced the security of information in business processes and increased the expenses of information management process. Kartus and Kukrus (2013) added that technology has also disconnected the employees from the end products and also created distractions in the form of system failures. Qutaishat et al. (2012) opined that most of the changes taking place in the business houses are accredited to technological development. This can disrupt the focus and engagement of the workforce. Focusing on the positive aspects of technological development and its influence on corporate, the development of technology has led to reduction of space usage in the business world and accelerated the performance management and administration of firms. With the help of technologies such as CCTV monitoring, employers can continuously supervise their workforce
20 and the work progress. Moreover, Andjelkovic (2010) noted that technology has increased the transparency in the business process of the firms. Most of the firms are now able to share their plans and its status with the employees via information and communication means such as e-mails, social networking platforms, video sharing platforms and other communication channels (Kartus and Kukrus, 2013). It was observed in the case of Lotus that with the help of ERP implementation, the company can bring down the time taken for their production process and also streamline their operational departments. These types of actvities have improved the business management process and contributed largely in measuring the business performance against their objectives. The ability to integrate the functional segments of a business and align them under a common objective is the foremost criteria for business development and technology is ensuring a sure path for performing the same. Conclusion The report aimed to highlight the need and importance of technology in business houses in the contemporary scenario. It was observed that although technology is proving to be a beneficial aspect for business houses, there exist some major challenges in context of diffusion of technology such as human capital alignment with technological development. The case of Lotus reflected the need for a better communication and information sharing process within the manufacturing process of the company. This problem was sorted with the help of ERP implementation in the organization. ORACLE ERP system was considered for implementation on the basis of organizational objectives and cost of technological innovation. The process
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- Fall '19