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demands created by the individual differences2.individual task demands3.individual role demands4.group demands5.organizational demands6.nonwork demandsDemands created by individual differences- genetic or personality characteristics, BNDF-people constantly stress over negative thoughts. Type A behavior pattern- people are involved in a chronic, determined struggle to accomplish more or less in time, increased performance, greater cardiovascular activity, higher blood pressure. Heart diseaseIndividual task demands- stress from job itself, low level jobs can be more stressful than high level because less control over lives and job satisfaction, people worry about being laid offIndividual role demands- stress from others expectations of you, rolesset behaviors that people expect of occupants of a positionRole overload- others expectations exceed ones ability, ME WITH SCHOOLRole conflict- one feels torn by the different expectation of important people in ones life, family vs. workRole ambiguity- when others expectations are unknown, vague descriptions of jobGroup demands- stress from coworkers and managers, like the people you work with less stress. Managers can create stress from exhibiting inconsistent behaviors, failing to provide support, showing lack of concern, providing inadequate direction, creating a demanding environment, focusing on negatives. Bad managers= 5 times more likely for headaches upset stomachs and loss of sleepOrganizational demands- stress from environment and culture—fire fighter has a stressful job and also white collar work can be in stressful environment—bad lighting too much noise, can be reduced by participatory management
Nonwork demands- stress from forces outside of organization, divorce, money probs, lower incomes, The consequences of stress: positiveenergize and can increase effort and performance. Negativelower quality work, dissatisfaction, errors, absenteeism and turnover.Symptoms of stress- Physiological signs (sweaty palms, restlessness, back/head aches, nausea, hypertension, heart attacks) psychological signs (boredom, irritability, anger, nervousness, anxiety, depression) and Behavioral signs (sleeplessness, eating habit changes, smoking, drugs, alc)Burnout- when you keep investing more energy and the return remains low, a state of emotional/mental/and physical exhaustion expressed as listlessness indifference or exhaustionAlcohol and other drug abuse-Reducing stressors in the environment- buffers: administrative changes that managers make to reduce the stressors that lead to employee burnoutRollout employee assistance programs (EAPS)- a host of programs aimed at helping employees cope w/ stress burnout substance abuse or any issue that negatively effects job performanceRecommend a holistic wellness approach- program focuses on self responsibility, nutritional awareness, relaxation techniques, physical fitness, and environmental awarenessCreate a supportive environmentMake jobs interestingMake career counseling availableCh7Mentoring