demands created by the individual differences 2 individual task demands 3

Demands created by the individual differences 2

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demands created by the individual differences 2. individual task demands 3. individual role demands 4. group demands 5. organizational demands 6. nonwork demands Demands created by individual differences- genetic or personality characteristics, BNDF-people constantly stress over negative thoughts. Type A behavior pattern- people are involved in a chronic, determined struggle to accomplish more or less in time, increased performance, greater cardiovascular activity, higher blood pressure. Heart disease Individual task demands- stress from job itself, low level jobs can be more stressful than high level because less control over lives and job satisfaction, people worry about being laid off Individual role demands- stress from others expectations of you, roles set behaviors that people expect of occupants of a position Role overload- others expectations exceed ones ability, ME WITH SCHOOL Role conflict- one feels torn by the different expectation of important people in ones life, family vs. work Role ambiguity- when others expectations are unknown, vague descriptions of job Group demands- stress from coworkers and managers, like the people you work with less stress. Managers can create stress from exhibiting inconsistent behaviors, failing to provide support, showing lack of concern, providing inadequate direction, creating a demanding environment, focusing on negatives. Bad managers= 5 times more likely for headaches upset stomachs and loss of sleep Organizational demands- stress from environment and culture—fire fighter has a stressful job and also white collar work can be in stressful environment—bad lighting too much noise, can be reduced by participatory management
Nonwork demands- stress from forces outside of organization, divorce, money probs, lower incomes, The consequences of stress: positive energize and can increase effort and performance. Negative lower quality work, dissatisfaction, errors, absenteeism and turnover. Symptoms of stress- Physiological signs (sweaty palms, restlessness, back/head aches, nausea, hypertension, heart attacks) psychological signs (boredom, irritability, anger, nervousness, anxiety, depression) and Behavioral signs (sleeplessness, eating habit changes, smoking, drugs, alc) Burnout- when you keep investing more energy and the return remains low, a state of emotional/mental/and physical exhaustion expressed as listlessness indifference or exhaustion Alcohol and other drug abuse- Reducing stressors in the environment- buffers: administrative changes that managers make to reduce the stressors that lead to employee burnout Rollout employee assistance programs (EAPS)- a host of programs aimed at helping employees cope w/ stress burnout substance abuse or any issue that negatively effects job performance Recommend a holistic wellness approach- program focuses on self responsibility, nutritional awareness, relaxation techniques, physical fitness, and environmental awareness Create a supportive environment Make jobs interesting Make career counseling available Ch7 Mentoring

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