o Problem solving groups Self-directed work teams Group Development o Stage 1: Forming Storming o Stage 2 Norming o Stage 3: Performing Adjourning Group cohesiveness o Degree to which members desire to remain in the group o As cohesiveness increases Communication/participation increases Satisfaction increases Productivity may decrease Problems in the group o Social loafing o To prevent it: Establish objectives and performance goals Establish individual accountability Encourage team identity and ownership Stay in contact Conformity pressure o Group conformity pressure-vulnerable to social influence Private acceptance Public compliance Group Networks
o Patterns of interaction governing who speaks with whom in a group about what Centrality: an individual sends and receives messages from others in the group Isolation: a group member sends and receives fewer messages than other members Examples: o Centralized: wheel chain o Decentralization: All channel Task Roles o Info giver o Info seeker o Elaborator o Initiator o Administrator Social roles o Harmonizer o Gatekeeper o Sensor Individual roles o Blockers o Avoiders o Recognition seekers o Distractors Individual level differences o Assertiveness vs. argumentativeness o Communication apprehension o Individualist vs. collectiveness Chapter 7
Hearing o Physiological, involuntary process of perceiving sound Listening o Multidimensional process of recognizing, understanding, accurately interpreting, and responding effectively to the
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