Increase by 20 percentage of customers with positive

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Increase by 20% Percentage of customers with positive view of organisational responsiveness, innovation, quality, ethics, safety Increase by 25% Number of customer complaints. Less than 3 complaints a month Delivery times. 100% completed Number of returned items. Less than 2% Internal business practices Completion of market/marketing research Quarterly completed Completion of customer surveys. Half year completed Completion of reports to identify marketing opportunities. Quarterly completed
Improve employee’s performance Customer surveys. Employee’s performance evaluation report. Training program feedback review Les Goodale, Human Resources (HR) Manager Kim Chen, Operations General Manager Contingency plan The contingency plan is to minimise the risk that we may face while conducting the operation plan: Contingency Plan Company name : BBQfun Name of person developing the plan Ying Hsuan Chen Who was consulted as part of this plan? Name Kim Chen, Les Goodale Sam Lee Position Operational general manager Human Resources (HR) Manager Marketing Manager Risk identified: -Employee underperformance -Poor online sales -Loss of IP ownership -Not complying with WHS legislation -Customer service quality problems for online customers leading to a breach of consumer law -Staff misunderstanding changes and considering online sales as threat to jobs Strategies/activities to minimise the risk By when By whom Training program conduct -company policy and procedures -online customer service skills -product knowledge -work & health safety legislation 15/07/2016 Les Goodale, Human Resources (HR) Manager Increase the awareness of online options to employees 01/07/2016 Les Goodale, Human Resources (HR) Manager Provide a good customer handling policy to reach high satisfaction 15/07/2016 Kim Chen, Operations General Manager Increase sales by promoting products 31/07/2016 Sam Lee, Marketing Manager Kim Chen, Operations General Manager Management of intellectual property (IP) (patent, trademark protection, design protection, and copyright.) 30/06/2016 Les Goodale, Human Resources (HR) Manager Kim Chen, Operations General Manager
Proposal for approval to implement E-commerce operation To Kim Chen, Operational General manager, This is a proposal for approval to implement E- commerce operation of BBQfun presented by xxx. This proposal will includes: Implementation of resourcing Breakdown of costs Benefits to organisation A list of different approaches to developing key performance indicators Risks to organisation by not implementing Outline of identified risks and contingency planning Description of sources of information used to develop proposal Proposal approve or not (signature) Implementation of resourcing After consultation with management team, and stakeholder. We identify the requirement of resource to implement of operational plan as below: Human resources requirement Requirement of Physical resources Resources Numbers Resources Numbers online sales and customer service 8 Delivery trucks 6 warehouse workers for 4 Forklifts 3 Drivers for delivery 6

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