Assessors name number of weeks 42 written activity

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Assessor’s name:Number of weeks4.2.Written ActivityWrite a minimum one (1) page report to your manager on how you could improve thecustomer service standards and productivity of the team and organisation.In your reportyou must address the following points including developing a sample customer servicestandard for your manager to review.a)What strategies could you put in place to ensure that your team participated in decision-making process, assumes responsibility and take initiative towards the project?b)How would you monitor and record your team’s performance to identify further areas ofimprovement?c)If one of your team members were under-performing, explain how would you mentor andcoach the individual to enhance their performance in order to achieve their target.d)How would you provide ongoing feedback to the group on their outcomes?
BSBMGT516 & BSBCUS501 Assessment toolVersion3 10July17Page 23 of 25
ASSESSMENT TOOLQualificationBSB51915 Diploma of leadership and managementCluster number and name:CL_LMD 3.1-Manage quality customer service and facilitate continuousimprovementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID and full name:Assessor’s name:Number of weeksBeing aware of what needs to be done and what is happening at the very moment of decisionis essential for the team to get a positive result. It is also valid to invest in project managementsoftware, thus obtaining better results. There are software in the market capable of providinginformation, in real time, of the evolution of activities and productivity of your team, which willassist you in the decision-making process.Planning, monitoring and evaluating the actions of the company are some of the mechanismsthat decisively contribute so that a manager or entrepreneur can make the best strategic choicesfor your business.Defining a strategic plan that is clear about the mission, goals and goals is important to directyour work and, of course, the decision making, which happens to be aimed at achieving thoseaspects.

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Term
Spring
Professor
NoProfessor
Tags
Management, Sales, Quality management system, Adidas Group

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