We note that almost half 43 of contact centres are

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We note that almost half (43%) of contact centres are not using a workforce management tool,which is critical for optimizing service resources and results in a complex, multichannelenvironment.The brand recognition itself is not high among non-customers; other brands are performingsimilar services and have higher levels of recognition.ABC’s brand and positioning have developed slowly until now. Still, market growth and improvedcontact centre service levels present an excellent opportunity to increase market share,increasing brand awareness for reliability and quality among microenterprises in Australia.The profitability of microenterprise contracts is high, with low customer service costs due to thelow number of contacts received, allowing a high number of contracts to be served.
The legal and regulatory requirements are:1.Work health and safety (WHS);2.The Privacy Act 1988;3.Telecommunication Act 1997;4.Australian Consumer Law;5.Consumer Protection and Service Standards Act 1999;6.Competition and Customer Law 2010 or Sustainability.Concepts, Products and ServicesA description of:The concept of the business, what type of business the organisation is in or intends to enter. Business model/s: B2C,B2B. C2C, C2B or B2G.The products and/or services that are offered by the business.For each product and/or service summarise critical information such as key features, application, delivery system, anystrengths and weaknesses, key differentiators from competitors (to support a unique selling proposition). The use of atable is recommended.IP (if applicable) (100-150 words)VisionOutline the company vision.Mission and ValuesProvide the company mission and values.The call centre operates 24 hours a day, 7 days a week, providing inbound and outboundcontact management for a variety of sectors, types of business and service structures, B2B andB2C. Our highly qualified customer service team and support specialists can provide reliable,high-quality services in a timely and cost-effective manner.The complete contact centre software system of ABC Contact Services supports thedelivery of a total virtual reception service, adaptable to the following elements:Virtual live reception services;Mobile workforce services;Call overflow;After-hours service and holidays;Setting up appointments and calendar management;Scripted and scalable customer support.ABC Contact Services' vision is to be the industry leader in providing efficient,reliable and affordable contact management solutions to our clients.Mission StatementOur aim is to establish ABC Contact Services as the company that always exceedsexpectations, through:oConsistently delivering quality services;oOptimising quality to ensure efficiency and reliability;oProviding a range of affordable services to our clients.

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Term
One
Professor
professor_unknown
Tags
Management, Types of business entity, Business development

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