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Write a one page report, using a word processor, outlining your findings. The more specific the information is, the better. For instance, it is not quite enough to say, ‘There is a skills shortage in the hospitality industry’; why is there a skills shortage in the hospitality industry? What factors could be at play?P a g e
option at major hotel chains such as Starwood and Hilton, is highly valued by planners for streamlining attendees’ arrival experiences and reducing wait times.B. Greater adoption of green practicesSustainability has become increasingly important to the travel and hospitality industries, as well as their customers. With innovative practices such as installing solar-powered pool heaters and offering locally sourced toiletries, hotels and resorts are finding more creative and cost-effective ways to make their facilities, events and other services as green as possible. With climate change continuing to make headlines, green isn’t going away anytime soon.C. Personalised services for travellersPersonalisation has become one of the biggest trends of 2016. Hotels and CVBs areusing data to personalise their services to better suit guests. Aloft Hotels has introduced voice-activated hotel rooms that enable guests to customise temperature and lighting, as well as explore local attractions. Another great example is Visit Orlando’s new app, which uses artificial intelligence and augmented reality to provide personalised dining and entertainment experiences for visitors.D. Growth in last-minute bookingsAccording to Technavio, about 44 percent of U.S. business travelers in 2015 made last-minute trips. Over the next few years, this number is expected to grow due to therise of globalisation in a volatile economic climate. New booking services, search tools and applications that focus on last-minute bookings also make it easier for businesses to control travel and accommodation costs on last-minute business trips.E. Increased focus on health and wellness offeringsHealth and wellness is not a new trend in hospitality, but it’s certainly been gaining momentum over the last few years. Business and leisure travelers of all ages are increasingly concerned with staying healthy and fit on the road. Generally, constantlyconnected, always-online millennials crave out-of-the-box wellness options, while baby boomers call for more relaxing, rejuvenating amenities. From healthy and 40 | P a g e
locally sourced dining options to world-renowned spa facilities, hotels and resorts areexpected to continue to boost theirwellness offerings.