The adolescent inpatient unit gna ka lun endeavours

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The adolescent inpatient unit, Gna Ka Lun endeavours to have a carer / consumer representative member of its services planning meeting, which is the unit’s peak clinical decision making body. The MHS Patient Liaison Officer (PLO) meets with consumer and carer representatives on a regular basis: Family & Carer Mental Health Interagency (Carer Assist), carer worker, SWS LHD MHS carer group, consumer rights & issues meeting, and CAC. AS a member of the MHS Clinical Governance Unit, the PLO is able to represent views and issues of carers and consumers to MHS executive members and senior managers. A biannual survey (Consumer Evaluation of Services Questionnaire) of all inpatient consumers is conducted each March and September to obtain feedback on consumers’ perceptions of their hospital experience. The results are used to determine areas of possible service improvement.
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Consumer & Carer Participation – Mental Health Page 7 Individual Level Participation Consumers and carers are able to have individual participation through direct contact with care providers or indirectly through intermediaries such as a consumer worker, Official Visitor, Member of Parliament, Health Care Complaints Commission, legal representative at a Mental Health Review Tribunal hearing, and various administrative review tribunals. Consumers and carers are offered the opportunity to participate in decisions about their treatment and care planning. In community settings, this involves discussions with their care coordinator and treating psychiatrist / registrar. In inpatient settings, the opportunity is available to attend the weekly multidisciplinary clinical team meetings where decisions are made about treatment options, discharge and community follow-up. Consumers are encouraged to sign the individual care plans that are developed as a result of these collaborative discussions. Inpatient units hold group meetings at least weekly where consumers are encouraged to raise any issues they have about their care or the ward environment. Consumer workers (and a carer worker at Liverpool) attend many inpatient units and community centres to talk with consumers about their care experience. Any issues raised by the consumers / carers can be relayed to the Nurse Unit Manager / Team Leader, entered in the Consumer Issues Log monitored by the Patient Liaison Officer or passed on to senior management. The Consumer Issues Log was developed jointly by consumer workers and the Patient Liaison Officer as a way to record and analyse issues raised by individual consumers that are not considered to be a health care related incident as defined by the Ministry of Health’s Incident Management policy. Consumer workers assist consumers to complete the MH-CoPES questionnaire if requested. This questionnaire gives an individual’s feedback on his/her care experience but results are aggregated and utilised at a facility and service level.
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  • Fall '19
  • Carer Participation

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