F11-053 - Dao Hoang Nam.v.1.1.docx

Keeping the customers and enhancing the knitting

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keeping the customers and enhancing the knitting between the bank and customers, and customer service will hold the responsibility . Customers will have any kind of comment about the bank, the operation, the staff, etc. And the amount of complain is very important to the marketing unit for how to appropriate approaching to the market in the religion (Shuey, 2018). In Vietinbank main page, the objective section have mentioned the company will keep improve the performance and profit growth. With the collaboration of two unit, it will give the marketing
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better idea for new product line and changing the current products line, to fits the need of the customers and community, to keep increasing the revenue and more 4.1 Purpose of Human Resource Function Human Resource Management (HRM) is a specific department in a company or an organization. Their mission is to “attract, built, develop, use, evaluate and maintain a workforce that is commitment to the work requirement of the business both quantity and quality” (Anon, 2018 , p. ? ). Thus, the HRM department in the branch manages to keep control the colleague relationships, in term of respect, teamwork 4.2 Key Roles and Responsibilities of Human Resource Function Modern of HRM are combination of the following functions below Recruitment– “captivating, screening, and selecting potential and qualified candidates” (Bhattacharyya, 2017) Retention – make sure that employees continue contribute to the company Training & Development – ensure the employees understand the basic and learn new skill Labor law compliance- “Compliance with labor and employment laws is a critical HR function” (Mayhew, 2018) Job Analysis & Job Design –arrange the work to suit with the ability of each employee Employee Relations – “strengthen the employer-employee relationship through identifying and resolving workplace issues, measuring employee satisfaction and morale” (Mayhew, 2017)
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4.3 ‘Best Fit’ approach or ‘Best Practice’ HRM agency in almost every large and small organizations used difference types of practice in their strategic plan. The theory of „best fit and „best practice are two well know method to human resource management. The word “best fit” refer to a specific rule of organization, “it is important to make sure the HR strategies are suitable in different circumstances along with the culture and operational process as well as the needs of the staff” (Human resource management, 2016). On the other hand, „best practice represents the international standard, the main concern is the performance, growth, profit of the company An example of best fit would be Microsoft is hiring disabilities people for difference job in the company (Microsoft.com, 2018) The requirement of the vietnam airline is to recruit female attendants with minimum height from 158 cm to 175 cm, male with minimum height from 168cm to 182cm, follow strictly the standard of international cabin crew (Vietnam Airlines, 2018) 4.4 Hard and Soft models of HRM Most every organization in Vietnam use „hard HRM method. The terms „hard is a practice
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