Know how communication is complicated by diversity Understand the differences

Know how communication is complicated by diversity

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Know how communication is complicated by diversity Understand the differences in direct vs. indirect communication and be able to recognize each in an example. Know three challenges that relate to language in cross-cultural communication (beyond the obvious challenge of not being able to communicate directly). From the movie “Japanese Story”, how did different cultural values related to power distance disrupt cross-cultural communication? Recognize examples of specific norms that were different as a result of different power distance expectations. Understand how the role of emotions and confrontation differ in business communication across cultures. Know differences between how collectivist cultures and individualist cultures approach disagreement, and when members of each type of culture are likely to apologize. Know three ways that small talk can differ between cultures Understand the distinction between “peach” and “coconut” cultures, and be able to recognize each in an example.
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Know three examples of ways that non-verbal communication can complicate cross- cultural communication. Business Case for Diversity What are the four main arguments that companies use for the benefits of diversity? Understand the logic of each argument and be able to recognize it in an example. What HR practice do companies usually use to promote human capital attraction through diversity management? At the organizational level, when does diversity translate to innovation? What are two reasons that companies think customers might be more attracted to organizations with diverse employees? What are three factors that influence whether diversity impacts “bottom-line” outcomes? What is the overarching impact of Board of Director diversity (especially gender diversity) on business outcomes? What is the impact of diversity on organizational efficiency?
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  • Fall '17
  • MaryEllen Johnson
  • Sociology, Managing Culture and Diversity, Board of Director diversity

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