Consumer carer participation mental health page 4

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Consumer & Carer Participation – Mental Health Page 4 Principles of Consumer and Carer Participation in the Mental Health Service Respect Accountability Communication Teamwork Commitment Support Promote a culture of collaboration by listening, involving and responding to concerns Committed to including consumer and carer views and concerns in decision making Ensure there is mutual agreement of the processes and assessment of issues under consideration as developed through productive working relationships Consideration for and value of each other as equal contributors to the consumer and carer participation process Ensure that outcomes of consumer and carer participation are fed back to communities Committed to developing services based on our communities identified needs and ensuring they are understood and acted upon Provide information to consumers, carers and community members Ensure that consumers, carers and community members have information about their own health and health care services in order to make their own decisions, and that the information is provided in ways that they understand Create an open, transparent and accountable organisation Work in partnership with consumers, carers and communities Ensure that consultation and participation processes are inclusive and provide equity of access for consumers, carers and community members Build trust and credibility throughout the participation process Value, welcome and recognise consumers, carers and community experience(s) and expertise within the health system Willing to negotiate on key decisions Committed to building the capacity of the organisation to enable effective consumer and community participation at all levels Committed to providing a range of methods of participation to enable effective consumer and carer involvement Committed to involving consumers and carers in making decisions about how they will participate Provide resources and support to consumer and carer participation activities and staff Train and support staff to undertake consumer and carer participation
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Consumer & Carer Participation – Mental Health Page 5 Model of Consumer & Carer Participation Individual Level How will I be able to make decisions about my care and treatment based on information I can understand? Consumer & Carer participants are included and involved in the decision making about their own care and treatment plans, informed about rights and responsibilities and through informed consent processes. Facility / Service Level How will I be able to provide feedback about services and help improve them for all consumers? Consumers & Carers are able to directly contribute to planning, delivery and evaluation by being involved in committees, reference groups and working groups.
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  • Fall '19
  • Carer Participation

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