F11-031 - Nguyen Thi Thu Huong.v.1.1.docx

24 answer how the two banks satisfy stakeholders

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2.4 Answer how the two banks satisfy stakeholders’ interests and expectations highlighting similarities and differences. Explain the actions of the bank to satisfy their interests. Vieitinbank has define objectives and activities to meet the interests of stakeholders. For investors, in order to continue to trust and invest in the bank, Vietinbank has promised to pay dividends on time, declared activities to affirm the development, consider investing precisely, limit risks for investors and raise profits . For customers, the bank focuses on improving services, attracting customers, expanding the office to help customers advantageously in exchanges. Salary, workplace, benefits, goals are aiming to improve work etiquette and employee retention. Community is the objective that Vietinbank towards the establishing. Hence, banks are opening up activities and arrangements to meet this object. HSBC has similar objectives and activities to meet investors' interests, employees, management and community like Vietinbank. As an international bank, HSBC focuses on branch improvement and retail, international service. About employees and management, HSBC emphasized the commitment of members, so they concentrated on these two things more than Vieitnbank. 3.1 Interrelationship Between Different Functions within Vietinbank and How They Link to Organisational Objectives and Structure
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3.2 Analyse the structure of Vietinbank explaining its organisational chart in the light of its strengths and weaknesses Organizational structure of Vietinbank (see appendix A) is operated by functional organization. For this situation, the shareholder is the head and has the highest power, followed by the board of directors. The supervisory board and more the internal audit department are the connection between them. The board of directors includes five committees named HR and Salary, ALCO, Risk Management, Policy and Payment. The secretariat will link the directors and management . The board of management is divided into two committees: the Credit and the Financial Institutions. Specifically, the board of managemnet also has eleven division on different fields such as corporate banking, treasury & market, IT, etc. Executing the functional structure conveys many advantages to the bank. Employees will be grouped by their knowledge and experiences, which helps employees to work on their own merits, expanding profitability. Besides, it prevents duplication of work. Moreover, this method helps organization recruit easier. Last but not least, provide stability and effectiveness for big banks such as Vietinbank. However, this method also has some issues. It will make employees feel exhausted and tedious, the defferal and working with many offices will make customers be uncomfortable.
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