Interviewer what motivates you interviewee am

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Interviewer: What motivates you?
Interviewer: How do you handle rejection?
Interviewer: Have you consistently met your sales goals?
Interviewer: Thank you, you too. Role-play 2: Interviewee 2 Interviewer: Hello, how are you today? Interviewee: I am great thank you, how about you? Interviewer: I am good thanks. So, you are applying to our customer service position, is that correct? Interviewee: That is correct, I would love to work for this company Interviewer: Describe what customer service means to you Interviewee: Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. Finally, customer service is clearly explaining solutions to clients. Interviewer: Tell me about a time when you turned an unhappy customer into a delighted customer. BSBMGT517 Manage operational plan Page 16
¡Error! Utilice la pestaña Inicio para aplicar Heading 2,Chapter Title al texto que desea que aparezca aquí. Simulated business: BBQfun Interviewee: I take the initiative. I love to help my customer. One time a customer wanted to buy a pair of blue shoes. The website claimed the item was sold out. I knew from experience that new stock was due and checked, using the ERP system. I was able to pre-order the stock for the customer. Interviewer: How important do you think it is to work collaboratively with other customer service representatives and teams across a company? Interviewee: Collaboration between customer service representatives saves your organization time and it keeps everyone on the same page, allowing for the best possible service to your customers.

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