Interviewer: What motivates you?
Interviewer: How do you handle rejection?
Interviewer: Have you consistently met your sales goals?
Interviewer: Thank you, you too.
Role-play 2: Interviewee 2
Interviewer: Hello, how are you today?
Interviewee: I am great thank you, how about you?
Interviewer: I am good thanks. So, you are applying to our customer service position, is that correct?
Interviewee: That is correct, I would love to work for this company
Interviewer: Describe what customer service means to you
Interviewee: Customer service involves being a kind, courteous, and professional face for the company. It also involves listening
carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one’s power to efficiently and
accurately serve each customer. Finally, customer service is clearly explaining solutions to clients.
Interviewer: Tell me about a time when you turned an unhappy customer into a delighted customer.
BSBMGT517 Manage operational plan