research-report-96-coming-clean-contractual-and-procurement-practices.doc

Delivers a short prescribed toolbox training session

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delivers a short, prescribed ‘toolbox training’ session, often by video, sometimes on generic CleanE skills and other times on a particular skill tailored to the BankL client (see section 16). Lifts and lone working could be quite significant for us because ... we do have people working in buildings alone. If they get in the lift they can become trapped - that becomes a risk. So we would deliver that training and we record that they’ve signed for that training. (CleanE, Senior Procurement manager). In addition, there is further training to support the role of supervisors and managers. At the bank, for example, contract managers and cleaning supervisors attend various sessions at a CleanE Training Centre to learn how to deliver induction and toolbox training, as well as handling staffing issues related to disciplinary procedures. At the airport, CleanA1 Supervisors attend off-site sessions on risk assessments and absence management, among other issues, and CleanA2 at the college provides off- site training for supervisors to enable them to teach to BICS standards. In three cases, training for regular staff is not limited to generic cleaning skills and in all examples the client organisation appears to have spurred the initiative. We noted above the specialised training provided by the hospital and the college's training requirement in relation to child protection. Finally, at the airport there are several interesting types of additional training. CleanA1 offers workers the chance to improve numeracy and literacy skills; a dedicated trainer (subcontracted from an external training company) identifies those workers with difficulties and provides 30 minute sessions before or after their shift. Also, in what is perhaps the best example of additional training by the client among our cases, AirportE provides customer service training to all the cleaning staff consisting of five modules of three hours each, with a highly developmental focus: It’s more about individual development, or the new style of teaching. We get you to walk around the terminal as if you have never been in the terminal before, because that’s what happens with passengers when they come, they have never been to this airport they are not going to read the signage and it’s for you to understand what’s going on in their minds. (AirportE, Contract manager). 99
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COMING CLEAN: CONTRACTUAL AND PROCUREMENT PRACTICES Table 14.1. Types of training Induction & on-the-job training Additional training Accreditation/ qualification Involvement of client organisation CleanA1 (airport) Recruits are partnered with experienced workers Hired expert to teach numeracy and literacy skills. Off-site training for Supervisors on risk assessments, people and absence management.
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