1.Which of the following is the most people-oriented change focus used within an organization? adding, subtracting, or interchanging peopleattempting to change how staff members relate to each othergetting the manager to provide new informationdirectly enhancing knowledge, skills and abilities 2 points Question 11 1.A company is suffering sales setbacks because a competitor has launched an identical product in the market. The company decides to improve its product design by adding additional features that would differentiate its offerings from those of the competitors. In this example, the focus of change is ________. 2 points Question 12 1.Which of the following best defines "transformational changes"? 2 points Question 13 1.Achievable budget standards are regarded as desirable because ________.
2 points Question 14 1.Which type of control has the broadest organizational scope? diagnosticoperationalstrategictactical 2 points Question 15 1.________ represents a firm's ability to meet long-term financial obligations. 2 points Question 16 1.Which of the following is a type of control approach used under bureaucracy control? 2 points
Question 17 1.The guiding principle for focusing control is that it should be closely linked tothe strategic goals and, particularly, the planning process of the organization. 2 points Question 18 1.Which of the following is a reason for involving in decision making the peoplewho are going to be affected by its results? The decision-making process will not be partial or biased toward anyone.They will be more committed to meeting standards that they themselves have created.The degree of difficulty will neither be too difficult nor too ambitious.They will be more accepting of losses and failures if they are involved from the start. 2 points
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