Seeking advice Consider the following scenario You are the Hardware and

Seeking advice consider the following scenario you

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Question 3: Seeking advice Consider the following scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have tried setting goals in consultation with the employee, ongoing coaching and feedback. You have conducted two formal performance reviews. You are not sure what else you can do. Answer the following: Name any positions of an internal source you could approach for HR or performance management advice. Name one external source (individual professional, consultancy or government) of HR or performance management advice, particularly for managing poor performance. Question 4: Counselling and support Consider the following scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have decided to counsel the employee to alert her of poor performance in a formal way and to inform her that dismissal may be an option for the future if her performance does not improve. Answer the following: What steps would you take to counsel the employee in accordance with organisational policy and relevant legislation for disciplinary meetings? What legislation is the most relevant in this scenario? What is the relevant award for the employee’s role at Australian Hardware?What support services could you offer the employee?
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Assessment Resource |BSBMGT502 TAS-AT-V3-06092018 © International College of Tasmania P a g e 36 | 44 Question 5: Dismissal Consider the following scenario. You are the Hardware and Homewares Manager at the Australian Hardware Wollongong store. One of your customer service and sales representatives, Kim Smith, is consistently not meeting performance expectations. You have decided to terminate her. Answer the following: What is the process of termination in accordance with organisational policy and legal requirements? Summarise the details. What are the relevant unlawful dismissal rules and due process that you must follow?
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Assessment Resource |BSBMGT502 TAS-AT-V3-06092018 © International College of Tasmania P a g e 37 | 44 Assessor Checklist Assessment Task 1: Project Work & Role-play Student name Student ID: Date: Outcomes Did the candidate: Satisfactory Yes No Participate in two role-plays: one with the garden products manager and store manager one with the seconded employee? Submit a work plan? Submit a risk management plan? Submit all documentation within the agreed timeframe and in agreed format? Performance indicators Did the candidate: Satisfactory Yes No
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