This involves getting over the initial defense mechanisms that people exhibit to avoid making a change. The older employees may not be accepting of the change but once the team comes together discussing the improvement strategy everyone should be on board. The unfreezing step will help the team figure out ways to get the patients/families to be a part of the quality meetings. The group can use literature and data from other organizations to help persuade others that may have questions about the strategy change. In the second stage, the actual change occurs. This is typically a period of confusion and transition in which people are unsure about the change and what may happen in the future. The moving step will provide the team with evidence that other organizations have been successful with including patient/family involvement with quality and safety goals. The third and final step involves developing new policies and procedures for incorporating patients/families in the meetings regarding the facility’s quality and safety goals. The change begins to become the standard, and people’s comfort levels return to normal. With Lewin’s model, its most important contribution is the idea that change should be thought of as a process instead of individual stages. (Boundless. (n.d.).
ORGANIZATIONAL LEADERSHIP 10 C2. Financial Implications Implementing the change will have a low financial implication to the organization. The healthcare team members that are involved in creating and implementing the change can be taken off the floor and the time spent implementing can be used for training under the budget. There would be a price for the materials such as paper, staples and for copies that will be needed for the educational materials. The educational materials will be provided to the patients/families and team members. The educational materials will include how to identify and manage residents who are at risk for falls, ulcers, infections and other high risk conditions. The materials may be at a higher cost but will be worth it in the long run. The implementation of this change will increase patient/family satisfaction. The patients/families and the staff will have a better understanding on how to manage quality, safety and risks within the facility, which all contribute to increasing patient-centered care. C3. Methods of Evaluation To effectively evaluate the team’s work, they could put out a survey for feedback and ask patients/families their opinions of the program. The survey will allow people to take it anonymously. The team could create the survey on the computer and email the link to the people they would like to receive feedback from. Some questions that could be included on the survey would be: what could the team do to improve their understanding quality, safety and risk management. The team can ask how effective was it to involve patients and families in the quarterly meetings? By getting these surveys back the team can decide how effective in the
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- Fall '17
- Nursing, administrator