What characteristic common to intangible products did Sydney experience a the

What characteristic common to intangible products did

This preview shows page 9 - 12 out of 27 pages.

79. What characteristic common to intangible products did Sydney experience? a. the nature of the product b. people are part of the productc. there are no inventories d. distribution channels are different 80. When did Sydney experience a moment of truth?
Image of page 9

Subscribe to view the full document.

81. The Three Oaks Hotel set higher rates for the week of the Finals. What strategy were they following when they did this? 82. What market segment does Sydney belong to? 83. What tangible thing did Pierre do to show that he cared about good service? a. didn’t forget who the hotel was and what its service strategy wasb. he acted like a manager by solving problemsc. he helped keep other service staff members happy by doing his job welld. he was responsive to the needs of the guest 84. Which of the following service standards did Pierre meet? 85. When does poor service occur? 86. When does good service occur? 87. When does superior service occur? a. when customer needs are not metb. when customer needs are met the way they want and expectc. when customer needs and wants exceed the way they want and expectd. none of the above 88. Customers expect service to be provided when they want it. Which of the following characteristics describes that expectation?
Image of page 10
89. Juanita demands a refund for her room because the party taking place in her hallway kept her awake all night. What characteristic of intangible products caused her dissatisfaction?
Image of page 11

Subscribe to view the full document.

Image of page 12
  • Summer '17
  • Prf. Wu

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern

Ask Expert Tutors You can ask 0 bonus questions You can ask 0 questions (0 expire soon) You can ask 0 questions (will expire )
Answers in as fast as 15 minutes