D. BlackBerry Technical Support Services can provide customers with technical support, free software upgrades, certification vouchers and development support Answer: D QUESTION: 111 Where would you refer a customer in order to resolve a specific error message they have encountered in the BlackBerry Enterprise Server? (Choose one.) To see theAcronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing** A. BlackBerry Enterprise Server Administration Guide B. BlackBerry Enterprise Server Compatibility Matrix C. Help file in the BlackBerry Administration Service D. BlackBerry Enterprise Server Installation Guide E. BlackBerry Technical Solutions Centre 49
Answer: E QUESTION: 112 A new customer is getting ready to install their first BlackBerry Enterprise Server and wants to ensure everything will go smoothly. Which two resources are availableto them at no additional cost to aid in the installation? (Choose two.) Tosee the Acronym list click the "Exhibit" button found at the bottom of the screen. **"Exhibit Missing** A. A complimentary installation support ticket with BlackBerry Technical Support Services B. Complimentary support through the service provider C. Installation videos and documentation on the BlackBerry Support website D. Local IT consultants to assist with the installation E. Installation support from the service provider's technical manager at RIM Answer: A, C 50
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- Technical support, BlackBerry, levels of BlackBerry Technical Support Services