Brittany butler thread question 5 scheduling post re

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Successful Project Management
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Chapter 1 / Exercise 6
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Brittany ButlerThread:Question 5: SchedulingPost:RE: Question 5: SchedulingAuthor:Posted Date:January 18, 2016 10:06 PMStatus:PublishedLinda Newill
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Chapter 1 / Exercise 6
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2/21/2016Collection – MBA675­T303 Operations & Logistics in the (...18/32(Post is Read)Bryan,I found an website called "11 Common Misconceptions about Customer Service.I found it to be spot on and actually made a lot of sense. Several that jumped outat me was "Customers care more about price then service ­ keep your price low.The article states that customer service is more important then the price andcan lead to higher profits. feel this is true especially in companies that areservice providers. Wal­mart is a great example. Many people that I know refuseto shop there and go to other stores that cost more just because of the poorcustomer service.Another one I found the resolution to be something I hadn't thought about was"Customers don't mind waiting on hold", While we all know this is not true, Ihadn't thought about the resolution to be the call­back choice instead of waitingon hold. I like this option but did not realize it was used for this purpose. Ithought the call­back option was more for the convenience of the company innot having their phone lines tied up.The article was quite interesting about misconceptions on customer serivce.Lin­common­misconceptions­about­customer­serviceThread:Question 15: TOCPost:Question 15: TOCAuthor:Posted Date:January 16, 2016 3:11 PMStatus:Published15. What is meant by the TOC?From your work experience provide anexample of it.The acronym TOC stands for what is known as the Theory of Constraints. Thistheory is used to describe the constraints and limitations that any businessfaces and how those limits are the impetus to higher profits/increasedefficiency. Each company tries to manage these constraints and may employTOC methods in order to achieve business goals.At my current company, PayPal, the entire product line is meant to streamlineEricka Hunter
2/21/2016Collection – MBA675­T303 Operations & Logistics in the (...19/32(Post is Read)payment processes for consumers and merchants alike. Such services relyheavily on the efficiency of payments and ability to utilize these services on aglobal scale. Within the legal department, we must work on our efficiency andeffectiveness in order to process contracts quickly that allow the consumers andmerchants access to the services provided. One constraint was simply the timein the day necessary to review contracts (even our own) and get them executed.

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