Term what is guest relations definition the way that

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Term: What is guest relations? Definition: The way that you treat and respond to guests at your facility Term: What does C.A.R.E. stand for? Definition: confidence, alertness, responsiveness, and empathy Term: What does D.E.A.L stand for? Definition: Define the problem, evaluate your options, act now, and look at outcomes
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Term: What is crowd control? Definition: Giving directions to or controlling the behavior of a large group of people at one time Term: What is in-service training? Definition: Ongoing training received after obtaining lifeguard certification and becoming employed at an aquatic facility Term: What is extension assists? Definition: Helping a guest reach safety by extending an arm or a rescue tube. Term: What are the two ways rescues are classified? Definition: Distressed swimmer rescue and submersion incident rescue Term: What are the two types of jumps you perform? Definition: compact jump and ease in
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Term: What do you ease in? Definition: spinal injures Term: What is distressed swimmer rescue? Definition: Rescue for a guest who has shown an inability to remain upon or return to the surface of the water Term: What is submersion incident rescue? Definition: Rescue for a guest who is rendered unconscious and submerges under the surface of the water Term: What is rear hug rescue? Definition: Technique used for a guest who is on the surface of the water facing away from the rescuer. it can be used on an unconscious or conscious guest and is always performed with a rescue tube. Term: What is two-lifeguard rescue? Definition: Process of two lifeguards working together, combining the front drive and the rear hug to "sandwich" a guest.
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Term: What is the name of the artery and where can you find it on a adult and child? Definition: Carotid artery and neck Term: What is the name of the artery and where can you find it on a infant? Definition: brachial artery and arm Term: When you are doing rescue breathing and is the name of the mask you using? Definition: Resuscitation mask
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