Term:What is guest relations?Definition:The way that you treat and respond toguests at your facilityTerm:What does C.A.R.E. stand for?Definition:confidence, alertness, responsiveness,and empathyTerm:What does D.E.A.L stand for?Definition:Define the problem, evaluate youroptions, act now, and look at outcomes
Term:What is crowd control?Definition:Giving directions to or controlling thebehavior of a large group of people atone timeTerm:What is in-service training?Definition:Ongoing training received afterobtaining lifeguard certification andbecoming employed at an aquaticfacilityTerm:What is extension assists?Definition:Helping a guest reach safety byextending an arm or a rescue tube.Term:What are the two ways rescues areclassified?Definition:Distressed swimmer rescue andsubmersion incident rescueTerm:What are the two types of jumps youperform?Definition:compact jump and ease in
Term:What do you ease in?Definition:spinal injuresTerm:What is distressed swimmer rescue?Definition:Rescue for a guest who has shown aninability to remain upon or return tothe surface of the waterTerm:What is submersion incident rescue?Definition:Rescue for a guest who is renderedunconscious and submerges under thesurface of the waterTerm:What is rear hug rescue?Definition:Technique used for a guest who is onthe surface of the water facing awayfrom the rescuer. it can be used on anunconscious or conscious guest and isalways performed with a rescue tube.Term:What is two-lifeguard rescue?Definition:Process of two lifeguards workingtogether, combining the front driveand the rear hug to "sandwich" aguest.
Term:What is the name of the artery andwhere can you find it on a adult andchild?Definition:Carotid artery and neckTerm:What is the name of the artery andwhere can you find it on a infant?Definition:brachial artery and armTerm:When you are doing rescue breathingand is the name of the mask youusing?Definition:Resuscitation mask