When did she do it Over what period of time How did she do it What was the

When did she do it over what period of time how did

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When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 88 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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6. Check actioning of special requests before customer delivery This requires knowledge of which systems are used to record special requests (e.g. order forms, customer profiles, etc.) and ow to verify them (e.g. visual inspection). Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 7. Liaise with team members and suppliers to ensure efficient service delivery Liaising with team requires: Good communication Proper use of organisational systems Taking responsibility for own role Following for procedure for recording orders, correspondence, etc. Liaising with suppliers may involve: Placing orders online, over the phone or in person Responding promptly to correspondence from the suppliers Chasing up suppliers when there is a lack of contact from them or when deliveries do not arrive when expected Bringing incorrect orders to the attention of suppliers quickly Checking available stock levels before placing orders and/or confirming expected delivery date Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 89 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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8. Share customer information with team members to ensure quality service Customer information may include: Contact details Order details Special requests Payment arrangements, e.g. already paid, to be paid, instalment plan Any other necessary information Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 9. Identify problems with products and services and take immediate action to address before provision to customer Immediate action may include: Removing damaged products from shelves Recording lost/damaged stock according to organisational policy and procedure Ordering stock replenishments or bringing low stock to the attention of the relevant personnel Removing advertisements for promotions that have finished Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 90 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
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10. Anticipate delays in product and service provision and regularly update customer on expected outcomes Delays may be anticipated if: Deliveries from third parties, e.g. suppliers, are delayed Equipment breaks down or malfunctions Stock is damaged in the warehouse, on the floor or in delivery Staff absences have occurred There has been miscommunication in interactions with customers or in any interactions between staff members and related third parties, e.g. caterers, suppliers, etc.
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