Innovation and improvement measures eg service

Innovation and
improvement measures
(e.g. service
improvements, cost savi
ngs, adoption of new
business models)
Intellectual properties requirements for HR acquisition
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Recruitment Responsibilities for IP requirements
Decisions will need to be made on who is responsible for recruitment as well as the issues with the IP
requirements in the process. Possible recruiting methods and IP requirements would include:
 A selection process conducted by the electoral management body, either as a centrally
controlled exercise or devolved to local management areas.
 Nomination of staff from other state agencies.
 Use of external specialist recruitment agencies to advertise and select applicants for
acceptance by the electoral management body.
 Privacy enforcements to strengthen the security of the data and information passed and held
by the organisation for the sake of individual candidates' integrity and safeguard of personal
and sensitive data, such as places of residence and family details.
 The HR department should be educated not to temper with the above-mentioned sensitive
information unless otherwise stated and authorised by the senior management for certain and
unavoidable circumstances.
Recruitment Integrity
In addition to the intellectual properties to enforce for both the organisation and the potential
candidates, the integrity and accountability of the recruitment process will be enhanced by
establishing recruitment procedures that perform the following.
 Promote transparency through documented selection of staff on the basis of public criteria.
 Avoid corruption and political bias in appointments.
 Establish clear contractual obligations between the organisation and the candidates.
 Ensure the availability of the responsible recruiters for recruitment and appointment of
candidates.
 Ensure recruitment timing so that staff are appointed and trained in time to undertake their
tasks.
Staff qualifications and standards
Staff recruitment process and functions must be capable of providing a procedurally accurate,
efficient, and impartial service for both involved parties. The criteria that the candidates must satisfy
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to be employed for the positions, that is, the online customer service sales and service
representatives, tests and standards should confirm certain basic qualities in a candidate, such as:
 Enthusiastic and motivated
 Attention to detail
 Compliance with organisational requirements
 Takes initiative
 Problem solver
 Two years’ experience in online sales
 Telephone and keyboarding skills

Ability to learn features and benefits of products to discuss with customers.
Assessment and evaluation template
Candidate: Jack Morris
Question Ideal answer contains:
Number
of
possible
points
Score
1. What relevant
qualifications do you
have?
The job applicant should
outline their academic
qualifications relevant to the
job. After this, they should
point out the experience they
have gained from past jobs.
This should be done in a way
that demonstrates the
application of theory to
practical skills, focused on
handling real life situations.