Out of 55 samples (100%) study subjects 50 subjects (91%) have participated in the study. Among these 68% were male, 32% were female workers.
As indicated in figure 1, 56 % of the workers are 26- 34 years old, and 30% of the total respondents have 18- 25 years old &14% are 35- 50 years old. This revealed that most of the workers were in the young age with high working energy. In terms of educational level, the majority, i.e. 68% of the worker were B.A/BSC holders, while 32% of the workers were diploma holders. According to table 2, 66% of the respondents took part in logistics and operational management (i.e., transportation, distribution, & quality inspection) departments. In relation to the worker experience of the respondents, it is clearly indicated in Table 3 that 14% of the workers had <2 years, 52% between 2- 5 years of service,10% of worker between 6-10 and 14% of them with >10 Years of service. As was found with the help of data analysis transportation delivery service has not significant relationship with logistics operational performance at p> 0.05 Therefore, H1 has rejected. The findings once again suggest that quality have a positive and significant relation with logistics operational performance. Which is p value <0.05. Therefore, H2 has accepted . 5.2. Conclusion This study examined the effect of transportation service delivery on logistics operational performance. Based on the discovered results, transportation quality has an effect on logistics operational performance but, not the delivery service. This result is an indication that companies today are work to streamline their transportation and logistics management process to maximize efficiencies, customer satisfaction and profit margins . Thus conclusions for the above finding are discussed as follows. The result of hypotheses taste indicates that there is a significant relationship between logistics operational performance and service quality but, the relationship of service delivery
with logistics operational performance was not statistically significant. As illustrated in the finding within transportation service quality which is measured by service performance, reliability of service and technical durability of vehicles has been shown consistency in the company. This implies that the success of logistics performance depends on the quality service that we deliver to the customer. (Lamming, 2000). Thus it can be concluded that quality service has a strong positive effect on logistics operational performance. The research finding also established that transportation service delivery has not significantly related with logistics operational performance (p=0.126). Even though past research finding prove that this variable factors affects logistics operational performance (Nyumu, G.M.,2014), due data gathered from the field in this research, it is found that delivery service doesn’t have statistically significant relationship with logistics operational performance. Thus from this we can conclude that delivery service is not the critical factor that affect logistics
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