Discuss the following questions and record your

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Discuss the following questions and record your discussion below: What are the current customer service standards for the team?
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: 43978 Ying Ying LOO Assessor’s name: Davendra SINGH What are the current monitoring practices and the existing performance data that may be available to you?
BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 41 of 70
What monitoring activities do you plan to undertake and what is the monitoring timeframe? What monitoring tools you will use for your monitoring activities?
How you are going to analyse the data? Review the website to see analysis of any previous data and explain these.
What are the current customer service standards for the team?
ASSESSMENT TASKS Qualification BSB51918 Diploma of leadership and management Cluster number and name: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units of competency: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: 43978 Ying Ying LOO Assessor’s name: Davendra SINGH BSBMGT516 & BSBCUS501 Assessment Tool Version dated: 3 July 2019 Page 42 of 70

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