BSB51918 Diploma of leadership and management
Cluster number and name:
LMD 3.1 Manage quality customer service and facilitate
Units of competency:
BSBCUS501 Manage quality customer service
BSBMGT516 Facilitate Continuous Improvement
43978 Ying Ying
What are the current monitoring practices and the existing performance data that
may be available to you?
BSBMGT516 & BSBCUS501 Assessment Tool
Version dated: 3 July 2019
Page 41 of 70
What monitoring activities do you plan to undertake and what is the monitoring
What monitoring tools you will use for your monitoring activities?
How you are going to analyse the data?
Review the website to see analysis of any
previous data and explain these.
What are the current customer service standards for the team?