Another reason to train relentlessly is the constant

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Another reason to train relentlessly is the constant challenge of the maintenance environment. This world has unique HF issues that are more severe and longer lasting than elsewhere in aviation, as Hobbs points out. Mechanics work in a hazardous environment that demands physical strength, coordination and meticulous attention to detail in reading and recording data. They Contd… (c) UPES, Not for Reproduction/ Sale
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Notes ___________________ ___________________ ___________________ ___________________ ___________________ ___________________ ___________________ ___________________ ___________________ ___________________ Aviation Safety & Security Management may work high up on the aircraft structure or deep in some confined inner space in extremes of hot and cold and at night. Communications between team members are crucially important but difficult in high-noise environments. Mechanics may need to diagnose and solve problems in the face of urgent time pressures, especially on the flight line. Pilots and air traffic controllers encounter great job stress, as well, but can put it behind them at the end of the day. Like doctors, however, mechanics know that their mistakes may affect the health of their charges months or years down the road. Some maintenance shops have gone to the length of creating a "sterile environment," said Richard Komarniski, president of Grey Owl Aviation Consultants. One civilian helicopter maintenance shop which his company does training for decided to improve focus by controlling phone calls, the presence of sales reps, visitors and other distractions in the work area. It made a difference, he said. HF awareness needs to remain sharp, if for no other reason than to keep complacency at bay. Aviation Maintenance interviewed experts at Lufthansa Technik, Delta TechOps and Aveos to survey the latest HF programs in Europe, the U.S. and Canada. AM also talked to the FAA about HF studies and outreach. MRO Programs In their initial HF training, all three maintenance, repair and overhaul (MRO) organizations emphasize the "dirty dozen" — common sources of maintenance errors — as well as what’s sometimes called the "just culture" — a work environment that emphasizes objectivity, analysis and a balanced response to maintenance problems. All three offer initial and recurrent HF training, but both Delta and LHT add an upper management focus as well. "You have the confluence of all of these different things that can create the reason why somebody said, ‘I’m going to deviate from procedure,’" says Bob Baron, president of The Aviation Consulting Group, which specializes in human factors training, consulting and research. "In many cases it can be because of time stress or pressure that’s propagated at some of the highest levels of the organization." LHT has also crafted an economic metric that includes human factors. Initial HF training is typically an intense, two-day course that encourages participation. Aveos, which started its HF program in 1996, seems to have been doing it the longest of the three. The challenge is to "make a connection at the personal level," so that the students are likely to apply the concepts in their lives, said Jim Cairns, the Canadian MRO’s general manager of technical training.
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  • Fall '19
  • Instrument approach, Runway, Rajiv, Aviation Safety & Security Management

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