Increased productivity also stems from the use of a system due to the ability of all
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ORGANIZATIONS
information to be found on one system versus users having to access multiple systems to
obtain needed information (Tan & Payton, 2018).
Increasing productivity also reduces waste by ensuring that documentation occurs not
only in a legible and standard fashion but also in a timely fashion. The improvement in
the quality and timeliness of documentation improves reimbursement percentages in cases
where there are certain standards for reimbursements (Jha et al, 2009). An example of this
would be the requirement that of, “
a valid start time” as part of Medicare reimbursement
requirements (Sockolow et al, 2014). This increased reimbursement thus decreases wasted
monies that in turn can be used for other organizations processes.
A final benefit of implementing a HIS to be discussed is that of increasing human and
capital resource and as mentioned before this benefit intertwines with those
aforementioned. Investing in a HIS is an investment in capital resources that results in
increased reimbursement from insurance agencies such as Medicare (Sockolow et al,
2014), incentives for implementing HISs (Jha et al., 2009), as well as decreased costs
associated with medical errors (Pagano, 2017). The implementation of a HIS has been
shown to improve these factors which all in turn lead to reduced waste within the
organization. Similarly, higher productivity (Sockolow et al, 2014) on part of staff results
from the benefits of human capital gained with the implementation of a HIS.
Stakeholders
The successful implementation of a HIS depends stakeholders being involved
throughout the process. Physicians are stakeholders who work at the facility
implementing the system. Physicians play an important role in the implementation and
acceptance of a system in large part because it is physicians who begin the process of
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ORGANIZATIONS
using programs such as electronic order entries. This lends physicians to having a role
important in the planning of a system since they are, “pivotal in the creation and
maintenance of the… universal electronic patient record” (Suter et al, 2009, p. 6).
Additionally, physicians are among the first users of a system when it comes to delivering
patient care. It is from them that orders stem, which leads to the involvement with nurses
and other healthcare member. This knowledge also contributes to physicians having a
crucial role in the planning of a system to ensure that not only is the system functional,
but that it also lends itself to having a realistic timeline for how changes can be made.
Important also in the success of a system implementation are nurses. Contrary to
physicians who act as the gateway to a system use, nurses act as end-users. While it may
be the physician’s role to enter orders, it is the nurse’s role to carry-out those orders,
which requires a willingness to utilize the system for patient care activities. As end users,
