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The main causes of the misunderstanding came from

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What seemed to be the main causes of the misunderstanding? The main causes of the misunderstanding came from sending the e-mail to the whole branch rather than just the people it was intended for and not clearly stating in the message who was suppose to go to lunch at 12:00. Situation 2 Who was the sender? Employee Who was the receiver? Client What was the message? The message being presented to the receiver was; “Thank for banking at SunTrust, we appreciate your business.” What channel was used to send the message? Face to Face. What was the misunderstanding that occurred? The misunderstanding occurred when the sender did not match the non-verbal communication with the verbal communication being presented.
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How could the misunderstanding have been avoided? This misunderstanding could have been avoided with more genuine non-verbal communication. Looking the receiver in the eyes, smiling, and better tone of voice. 1. What did you learn about the communication process from this activity? I learned it is not always just the words or the message, but also how the message is presented to the receiver. 2. What seemed to be the main causes of the misunderstanding? The main misunderstanding from this communication was the non-verbal and physical gestures presented with the message. It gave the receiver a feeling the message was not genuine.
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