Look at the pill to describe what it is for Never have their glasses Prefer to

Look at the pill to describe what it is for never

This preview shows page 28 - 39 out of 56 pages.

Look at the pill to describe what it is for? Never have their glasses? Prefer to review it with their spouse? 09/24/2019 Karen Rogers RN-BC MSN 28
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Talking to Patients/Families Greet warmly Use Eye Contact At their Level – eg sit Decrease distractions Make sure patient is ready to learn Positive attitude 09/24/2019 Karen Rogers RN-BC MSN 29
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Talking to Patients/Families Use Plain Language Use non-medical language Use pictures, models Slow Down Use short statements Focus on most important Be specific and concrete Repeat key points Summarize Use Teachback 09/24/2019 Karen Rogers RN-BC MSN 30
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“Chunk and Check” More than one concept to teach? Use Plain Language 2 – 3 main points of first concept Check for understanding Use Teachback Teach next concept Health Literacy Universal Precautions Toolkit AHRQ 10-0046-EF 09/24/2019 Karen Rogers RN-BC MSN 31
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What is Teach Back? Patient explains in their own words what you just discussed or demonstrated It is NOT yes or no 09/24/2019 Karen Rogers RN-BC MSN 32
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KAS – for the Patient/family # 1 Who are you teaching? Caregiver, shopper, takes to appts ... K nowledge A ttitude S kills Use all 3 approaches to teach each topic 09/24/2019 Karen Rogers RN-BC MSN 33
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How to begin Teachback So I can be sure I have explained xxxx correctly Show me, tell me … For your safety I want to make sure I …. I want to make sure I was clear Tell me what you will tell your xxxx when you go home 09/24/2019 Karen Rogers RN-BC MSN 34
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Scenarios Patient needs to fill out forms Pregnant mom needs insulin Child has 2 inhalers Patient needs directions to find doctors office Patient needs to sign consent Patient needs to check BS Other 09/24/2019 Karen Rogers RN-BC MSN 35
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KAS - Patient Knowledge Information about medication Diagnosis – heart failure What is the name of …. What foods should you avoid… What are the signs/symptoms…. What are the risk factors… What will you do if….. What do you do to prevent… 09/24/2019 Karen Rogers RN-BC MSN 36
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Attitude Attitude – WHY is it important to: Take…….. lasix Avoid………. salt Watch for……. Tight shoes Weigh self……. Call your doctor if…. Learn how to ….. Quit smoking… Know when to call …. Learn how to…. 09/24/2019 Karen Rogers RN-BC MSN 37
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Skills Skills – Behavior How will you… Remember to …take…weigh…. Plan to follow up Plan to change… to… your… Check for …. Symptoms, everyday Weigh yourself Take your inhaler, check your blood sugar etc. Be prepared to …. How can you prevent….
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  • Fall '19
  • Karen Rogers

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