82%(104)85 out of 104 people found this document helpful
This preview shows page 9 - 12 out of 177 pages.
B. product-distribution franchise.C. business franchise venture.D. manufacturing franchise.E. general service franchise.62.McDonald's, Radio Shack, and Subway are examples of __________.
63.As a business format franchisor, McDonald's provides step-by-step procedures for most aspects of the business and 64.Subway is a popular __________. 65.Compared to the business-format franchise, the franchisor provides a few general guidelines to the franchisee in a A. corporate chain franchise.B. manufacturing franchise.C. product-distribution franchise.D. general service franchise.E. business franchise venture.66.Ford dealerships represent which type of franchise? 67.By selling franchises, an organization __________ the cost of expansion and __________ its control compared to other growth options. 68.The three commonly used terms to describe levels of service are 69.The level of service that requires that the customers themselves to perform many functions during the purchase process is __________. A. non-serviceB. limited-serviceC. self-serviceD. reduced-serviceE. automated-service
70.Warehouse clubs and grocery stores that require customers to scan and bag their own items provide what level of retail service? 71.Many airlines now have terminals that allow you to check yourself in for your flight electronically upon your arrival at the airport. This is an example of what level of service? Redboxphoto72.Redbox (see photo above) provides video rental without a single clerk. What level of service does this retailer offer? 73.All of the following retailers provide self-service to their customers EXCEPT: A. Marley Coffee.