NOTE If the DA Read Only field for a criterion is TRUE in the Administration

Note if the da read only field for a criterion is

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NOTE: If the DA Read Only field for a criterion is TRUE in the Administration - Assignment view, the Read Only flag is TRUE in the Administration - Delegated Assignment view. TIP: If the DA Read Only field is not visible, use the Columns Displayed feature to make it visible (right-click, select Columns Displayed, use the arrows to move DA Read Only from Available Columns to Selected Columns, and then click Save). Not applicable Figure 8. Example of an Assignment Criterion Table 23. Assignment Criteria Predefined Fields Field Name Description Example Value
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Assignment Rule Administration Process of Adding Criteria and Values to Assignment Rules Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 97 About Criteria Values Criteria values are details associated with criteria that are compared to an object or candidate. For assignment criteria that use the Compare to Object, Compare to Person, or Compare to Organization comparison method, each criterion includes one or more criteria values. A value represents the actual string, number, or date that is used in matching. Criteria values can be based on MLOVs, picklists (a pop-up pick applet from where you can choose a record), or simple free text fields. Depending on the inclusion method, candidates that meet the criteria value have the criteria value score added to their total score. Criteria values can be defined as constants or can use wildcard characters to include a wider selection of potential matches between assignment rule and object. There are predefined criteria values available dynamically based upon the criterion you select, or you can create your own criteria values using Siebel Tools. Each criteria value can include one or more attributes. For example, the Account City State Country criterion has three attributes: one each for City, State, and Country. This type of criterion is known as a composite criterion. Each of the assignment attributes appear as list columns in the Values list under Criteria. For more information about assignment attributes, see “Creating Assignment Attributes” on page 134 . Criteria values are considered differently when child components are involved. For example, consider a rule that uses both of the following criteria on the attributes coming from an Opportunity component; assume also that both criteria are configured to be available to the Account and Opportunity assignment objects: Opty Criteria1 = value1 Opty Criteria2 = value2 Consider the following two scenarios: Scenario 1: When the rule assigns to the Opportunity object The Opportunity component, in this context, is the primary component. Both criteria work on the same record, so the opportunity record must match both criteria if it is to be assigned. Scenario 2: When the rule assigns to the Account object The Opportunity component, in this context, is the child component of the Account object. All the opportunity records associated with the account represent one entity (a particular account), so the criteria are evaluated on all child records. If only one of the child records matches, then the
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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