Children persistently ask a lot of questions all the

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complicated issues simpler, to resolve issues, to start a conversation, to share ideas, to make a plan, etc. Children persistently ask a lot of questions all the time, and they learn and increase their knowledge that way. There is an old English Proverb, “ He that nothing questions, nothing learns”. Note: As a little note, this hub can be used as reference for people who are working towards any qualifications in customer service and mostly NVQ Level 2 or Level 3 Diploma or certificate in Customer Services. This can be used as reference for the unit below: Unit A3: Communicate effectively with customers How do you use questions to check what customers are telling you? People who work in customer services, medical services, schools, legal services, social services and in almost all services need to have good questioning skills. Just being a good listener is not enough, you also need to know to ask the right questions to get as much details or information as necessary. Questioning skills help you gather more quality information, help you learn a lot by questioning, helps others learn, helps build better relationships and helps to manage problems and people effectively
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Source There are many types of questions that can be used for questioning techniques. A few basic ones that are important are listed below. Open questions Closed questions Funnel questions Probing questions Leading questions Rhetorical questions One should know all the different types of questions, when to use which type of questions and how to combine the different techniques to arrive at the best decision or result. Open questions - Open questions ask for elaborate / explanatory answers and they begin with what, why, how, describe, explain, where, which, when etc. It can be questions asking someone to explain what happened at a situation or place, asking why it happened, asking for details of an incident, history of some happenings, explanation about their circumstances, explanation of needs, thoughts about something, ideas and feedback. Open questions help with a two way conversation and builds up an interest in the conversation. Some examples are 1. What happened at the conference today? 2. Could you please describe your needs and current circumstances? 3. What do you think about this conclusion / discussion? 4. Who were present at this incident? 5. How did you arrive at this conclusion? Closed question – Closed Questions have very short answers like “yes” or “no” or answers with a word or two. They are usually asked to test if someone has understood certain policies, procedures, rules, regulations, explanations, discussions, lectures etc. Closed questions are also asked for agreements or disagreements, asking for how they feel, to be specific, for affirmation, etc. It is best not to ask closed questions when a conversation is going on smoothly as it can bring an end to the conversation and you might get into the risk of losing required information. Some of the words used in closed questions are, are, do, did, could, should etc. Some examples of closed questions are 1. Will I get a response by tomorrow?
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