Information management systems that are used might be

Information management systems that are used might be manual or computer-
based.
Activity 7
Identify the different sorts of information management
systems used by individuals, by organisations and by different projects.
What are the advantages and disadvantages of each one?
The process of managing stakeholders is an activity of communicating with
stakeholders and managing their expectations and concerns for the purpose of
meeting the stakeholder needs, addressing issues, resolving conflict situations,
and achieving the project goals. The process is generally based on holding
communications and taking change requests to gather feedback and make
updates to project documentation.
An effective stakeholder management process is the guarantee that timely and
relevant feedback is provided and that the steering of the change effort is made
according to the stakeholder management strategy. The project manager takes
responsibility for managing stakeholder expectations, resolving conflicts and
detecting and settling any issues arising during the project course. In general,
the process of managing stakeholders is comprised of the following key
elements:

Managing stakeholder expectations : when expectations of the
stakeholders are actively managed, the project gets a higher likelihood for
success. The project manager should continuously negotiate and influence
12 Source: My Management Guide, as at -
management/communications-management/managing-stakeholder-expectations/, as on 29 th November, 2016.
75 | P a g e

desires of the stakeholders to achieve strict conformity of project goals
and expectations and maintain the project management effort.

Managing stakeholder perception : it is important to the project
success to ensure that the stakeholders are engaged with the project on a
scheduled basis and they are aware of current status of the project work.
High-level stakeholder perception increases the likelihood that the
stakeholders provide the necessary support level and the project can be
implemented as expected.

Recording stakeholder activity : the project manager is ultimately
responsible for recording and logging all the activities stakeholders
undertake. Therefore, the project manager should formally track all
interactions with stakeholders and between them and then make records
of the results the project has achieved, in order to secure stakeholder
acceptance and the project communications plan adherence.

Solving problems and resolving conflicts : The project manager in
cooperation with the conflict manager should address the stakeholders
concerns and assess risks and threats to prevent issues and conflicts. The
project manager may generate solutions by referring to change requests.