Question 5 05 out of 05 points a company at its

Question 5
0.5 out of 0.5 points

A company, at its inception, states that its goal is “to provide the best customer service possible.” Which
of the following best describes this objective?
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Question 6
0.5 out of 0.5 points
Mike, the chief executive officer (CEO) of a retail chain, wanted to keep costs low. To set an example for
others, he drove his own car and furnished his office with plain, metal desks. In this case, Mike was
displaying:
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Question 7
0.5 out of 0.5 points
Return on invested capital (ROIC) is a measure of how efficiently and effectively managers use the capital
at their disposal to produce profitability.
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Question 8
0.5 out of 0.5 points
Holly owns a landscape company and is thinking about expanding her services to include outdoor water
features (waterfalls, streams, ponds). If, before making this decision, she looks at the experience of
similar firms that have added outdoor water features, she is employing:
Answers:
a . the outside view.
b. illusion of control.
c. reasoning by analogy.
d. devil's advocacy.
e. dialectic inquiry.
Question 9
0.5 out of 0.5 points
Good strategic leaders:
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d. are usually inconsistent in their approach.
e. make decisions without consulting others.
Question 10
0.5 out of 0.5 points
Which of the following is a negative aspect of the ivory tower approach to the strategic planning
process?
Answers: